Medical Receptionist

**JOB TITLE: MEDICAL RECEPTIONIST x2**

**REPORTS TO: RECEPTION TEAM LEADER/S**

We have multiple shift patterns available and this will be discussed at interview along with hours worked per week.

Working pattern role 1:

- Monday 1pm to 6pm
- Tuesday 1pm to 6pm
- Wednesday 8am to 1pm
- Thursday 1pm to 6.30
- Friday 1pm to 6.30pm

Working pattern role 2:

- Monday 8am to 1.30pm
- Tuesday 7.45am to 1.15pm
- Wednesday 7.45am to 1.15pm
- Thursday 1pm to 6.30pm
- Friday 1pm to 6.30pm

Hours can be discussed during the interview.

Plus regular overtime opportunities.

**Job Summary**:
Receive, assist and signposting patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way for the best possible outcome for the patient.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

**Responsibilities**:
Reception
- Greeting and directing patients
- Accepting and handing out prescriptions, letters, completed forms, specimen bottles etc in accordance with practice policy
- Dealing with requests for information
- Explain practice arrangements and formal requirements to new patients, those seeking temporary cover and emergency patients requiring immediately necessary treatment

Administration
- To have a thorough knowledge of all Practice procedures
- To work in accordance with written protocols
- Filing/scanning post as necessary
- Scan and photocopy as requested
- Tagging of medical records
- Pulling/filing notes for surgeries and update as necessary
- Dealing with the post as necessary

Appointments
- Process appointment requests for urgent (today) and routine (future) appointments from patients by telephone and in person
- Ensure efficiency of appointment system
- Deal with visit requests, recording in the necessary book including all relevant information and notifying the duty doctor where necessary. Print out a patient summary for each home visit ready for doctor

Computer
- Registration of new patients - computer data entry and medical records
- Process patients change of address, name, dob etc - computer data and medical records (having knowledge of Practice area)
- Processing repeat prescription requests in accordance with Practice guidelines
- Use text messaging software to communicate with patients

Telephone
- Have working knowledge of telephone system, during and after hours.
- Assist the team with all telephone calls: incoming, outgoing, internal and external
- Taking messages and recording appropriate details, passing them on to the relevant person in a timely manner

Other Tasks
- Process paper records arriving from the Health Authority on a weekly basis and distributing the contents as appropriate
- Process DNA text messages/letters as needed
- Deal with the ordering of pre-printed reception stationery as required to include the prescriptions
- Attend monthly reception meetings
- Attend any other staff meetings as they arise
- Assist with the training of other staff
- Clear rooms after surgeries
- Ensure building security - have thorough knowledge of doors/windows/shutters/alarm
- Any other tasks allocated by managers

**Confidentiality**:

- While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
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