Document Solutions Manager

1 week ago

Nottingham, United Kingdom Katie Bard Full time

Birmingham based Law Firm are looking to recruit a Document Solutions Manager lead the strategic and operational delivery of all Document Solutions services across all offices. The Document Solutions Manager will have three direct reports. The role also carries indirect team management responsibility, supporting the two team leaders who manage the team on a day-to-day basis, across all five offices. Travel to all offices is anintegral part of this role. The role is responsible for the continued delivery and development of the workflow automation which includes the following services: - Printing and reprographics - Digital document production and certification - Records and Asset management - Digital Mail, courier, Royal Mail and DX service management - Reduction in paper (costs and storage of) throughout the business The role will entail leading the team in ensuring all services meet the needs of the business from quality, accessibility and availability perspectives. You will - Ensure services are delivered to the agreed and expected quality - Implementing and maintaining Service Level Agreements; creating and reporting on metrics around client satisfaction and "value-for-money" of service - Rolling out consistent and appropriate standard processes to all offices - Evaluating and developing the working practices within the team, in line with optimal process and all compliance requirements - Working with the other managers to ensure continuity of service at all times; - Undertaking daily reporting on issue resolution, weekly reporting on service and contributing to monthly comms to business where necessary - Identifying opportunities for positive change and continuous improvement, maximising IT opportunities, defining project outlines and creating project proposals for submission to the Executive Board where necessary - Working with the Risk & Compliance team in ensuring compliance to all relevant regulatory requirements and ongoing upkeep of information security policies - Ensuring all suppliers are under current contract by the business and managed actively; driving regular review and procurement activity and SLAs are enforced. - Delivery of regular reporting and monthly tracking of cost v budget Applicants must have knowledge of workflow and digital document management technologies and digital mail rooms within a professional services environment ideally legal. Knowledge of Kofax Capture, iCompli, Visual files, Fiery print driver, workflow ticketing, document management & case management systems would be an advantage Experience of strategic planning projects, outsourcing workflow would also be desirable.

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