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Sales Support Co Ordinator

2 weeks ago

Stafford, United Kingdom Classeq Full time

Due to continued growth of our business, we have an exciting opportunity for an experienced Sales Support Co-ordinator to join our office-based team in Stafford and supply administration and support functions for our sales teams.

Classeq are the market leaders in affordable commercial glass and dishwashers, and it is our aim to continue to have the simplest and best quality machine in our field. Through our distributors we are proud to work with a wide variety of pubs, clubs, restaurants, schools and hospitals in order to provide a fast and reliable service. We are part of a global group and can boast machines in over 30 countries worldwide. We are now looking to develop both global and domestic markets to reach the next level in our 40+ year journey.

**Sales Support**
- Effective and efficient enquiry handling, quotation and order processing.
- Input sales orders received into SAP
- Check stock levels and liaise with production, warehousing and other departments as necessary to plan to meet customer’s requirements.
- Prepare manifests and proper paperwork for daily dispatch.
- Arrange and book transport for shipments.
- Raise customer invoices / credit notes and process
- Monitor and report on activities and supply relevant management information
- Supply ongoing administration for the office
- Field incoming calls and transfer to relevant teams where needed.
- Manage workloads and ensure completion in a timely manner with high levels of attention to detail.

**Customer Service**
- Develop and maintain positive working relationships with our clients and distributor network.
- Ensure customers queries are dealt with in a professional manner, whilst managing customer expectations.

**Technical and Systems**
- Maintain and ensure ongoing advancement of your IT knowledge to enable effective communication with customers and suppliers.

**General**
- Continuous business improvement in helping with reducing duplications and challenging inefficiencies in existing processes.
- Develop shared learning opportunities within and across teams
- Assist other staff with Holiday cover, ad hoc duties or projects as required
- Any other duties as deemed by the Sales Support Manager to be within the scope of your skills

**Essential skills, knowledge, and experience**:

- You will need to be customer focused with high levels of customer service skills
- Have a good standard of education with strong literacy and numeracy skills.
- A good working knowledge of IT software packages including Microsoft Outlook and Excel.
- A confident telephone manner.
- Have Strong organisational skills.
- Be able to work on own initiative and have a track record of working to deadlines.
- Enjoy working as part of a team.
- Experience of using computerised order processing systems daily.
- Previous order management experience, working with SAP and Knowledge of sales office operations is desirable, but not essential.

**Hours**:

- Full time: 37.5 hours per week
- Mon-Thu 08:30 - 17:00
- Fri 08:30 - 15:45

**Benefits include:
- Contributory Pension
- Life assurance
- 25 days annual leave plus bank holidays
- Employee Assistance Programme
- Staff Perks & Savings Scheme
- Recognition Awards
- Free Parking
- New building with kitchen and vending facilities
- Complimentary Tea and Coffee
- Social and Team Building Events

**Classeq Ltd is an equal opportunities employer