Customer Service Advisor
1 week ago
We are looking for Customer Service professionals to join our growing Automotive client, supporting their Fleet Managers across a portfolio of accounts.
These are permanent, full-time roles working 37.5 hours per week Monday - Friday
Salary on offer up to £25,000 per annum (depending on experience) + fantastic benefits in a progressive, collaborative environment.
A full comprehensive training program will be offered to all successful applicants
**The Customer Service Advisor role**:
- Key point of contact for the Customer Care needs of Fleet Managers across a portfolio of accounts answering inbound calls of up to 12 per day.
- Working closely with 2nd Line Service and Field Sales colleagues to develop a strong understanding of the specific needs of the customer to ensure the team deliver the requirements, to a high-quality standard and within agreed SLAs
- Proactively manage the renewals process across a portfolio of accounts, seeking solutions for customers whilst driving commercial performance and seeking opportunities for further account penetration (including keeping renewals database up to date)
- Develop strong relationships with Fleet Managers and work (in collaboration with Account Managers) to increase product penetration across full product portfolio
**The ideal person for the Customer Service Advisor role**:
- Previous experience within a Customer Service role
- Experience operating in a Corporate or B2B environment desirable
- Excellent communication skills both written and verbal as well as strong report writing and presentation skills.
- Excellent time management, planning and organisational skills
- Self-motivated with the ability to take ownership
- Competent in Microsoft
**In return you will receive**:
- A generous contributory pension scheme
- 25 days holiday + Bank Holidays
- Support towards your CPD certificate
- Parking + close to bus and metro links
- Enhanced parental leave
- Occupational Health Programme
- Volunteering Days off work to assist in charity work/ CSR Initiatives
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