Customer Service Administrator

7 days ago

Leominster, United Kingdom GXO Logistics Full time

Are you someone who is always willing to put the customer’s needs first? Do you exceed in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you

Here at GXO, we are currently looking for a **Customer Service Administrator** to join the Kingspan Customer Service team based at **Pembridge**. Managing a diverse workload, the team provide exceptional customer service to the Kingspan contract. The team is the central point of contact for all enquiries from both internal and external customers.

This is a full-time, permanent position where you will be working Monday - Friday, 08:30-17:00.

**Pay, benefits and more**:
We’re looking to offer a salary of up to **£25,500.00 per annum** and 25 days annual leave (plus bank holidays). Your benefits package includes flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more

**What you’ll do on a typical day**:

- Daily contact with customers and suppliers to arrange bookings and service requests
- Manage and monitor the special vehicle allocation sheet ensuring we do not go over on any specific date. Managing and responding to requests on SharePoint, in order to secure vehicles for the Kingspan sales team
- Manage any haulier driver and customer collections that come into the office at Pembridge depot, booking them in and directing them to where they need to load, also, ensuring the drivers have the correct paperwork
- General administrative tasks and duties

**What you need to succeed at GXO**:

- Experience of working within a customer-facing role and providing excellent service
- Comprehensive computer skills - including Excel and Word
- Excellent attention to detail
- Possess excellent people skills and be a team player

**We engineer faster, smarter, leaner supply chains.**

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

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