Administrator
2 days ago
Administrator
County Durham
Ongoing temporary
Sellick partnership are currently assisting in the recruitment of an Administrator to join their customer insight team on an ongoing temporary basis.
Working on a hybrid basis, the Administrator will be responsible for acting as the first point of contact for the service users and customers.
Responsibilities of the Customer service administrator:
- Manage the inbox and contacts through the organisations bespoke system
- Act as the first point of contact when a complaint comes in to allow the organisation to quickly acknowledge and establish position
- Be responsible for the coordination of responses from other services to deal effectively with MPs
- General admin duties such as booking in meetings, formatting letters, doing quick follow up calls to customers if required
Requirements of the Customer insight administrator:
- Competent in using IT systems, including excel
- Experience of working with customers or within a customer service setting
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