Digital Optimisation Officer

Provide a wide range of remote and face-to-face IT support to customers, Identifying, troubleshooting, and fixing any issues and problems. To act as a liaison with partnership organisations and suppliers of Clinical Systems. To feedback potential training requirements and needs to the N3i DOTS team. Possess the ability to develop and maintain relationships with staff in other parts of the organisation and other associated organisations.

Provide input to meetings and workshops, sharing knowledge, working together and providing training where necessary to ensure the best service possible is provided. Report any security breaches or incidents in accordance with the organisations incident reporting policies. Act as an ambassador for the IT Service by developing and maintaining excellent working relationships with colleagues and customers to deliver a high quality, standardised IT culture to achieve local requirements and national targets. To deal with any incoming mail (including electronic mail) opening, prioritising, responding, circulating appropriately with the remit of own authority.

Process messages and deal with enquiries via the telephone, face to face or electronically as appropriate and take the necessary action. Analytical Tasks Analyse systems and information to identify and resolve a wide range of problems in relation to hardware and software (both clinical and non-clinical) errors. To act as a point of contact for Clinical Safety incidents, working with the Clinical Safety Team and 2nd /3rd Line Teams. To proactively manage to resolution any IT Service Desk incidents that are Clinical Safety Incidents, using our systems, ensuring resolution within agreed service level agreements and minimise the impact on patient care.

To be aware of current Disaster Recovery Plans and escalation points in relation to these. To exercise particular care over any enhanced level of security access levels that the post holder may have to IT infrastructure or systems, not disclosing the authentication & security information to any other party (internal or external). Be familiar with the organisations Business Continuity Plan (BCP) and personal responsibilities within where applicable. Planning and Organisational Skills Plan tasks and activities that may require adjustments to priorities due to a varying workload and interruptions.

Ensure daily administration tasks are undertaken in a timely and appropriate manner to maintain service levels and allow for accurate reporting of incidents. Manage and support the implementation of projects. To establish and maintain accurate and up-to-date documentation ensuring records are available as and when required. Physical Skills The post requires developed physical skills to fulfil duties in a role where there is a specific requirement for speed and accuracy.

The post holder will possess keyboard skills and manipulation critical data and information with narrow margins for error. Policy and Service Development Implementation Required to follow organisational policies and implement policies in relation to IT systems. Support with the development of clear documentation for use by other members of staff including customers. Responsibility for Financial/Physical Resources Liaise with external agencies, suppliers and contractors for support purposes.

Support the evaluation and procurement of suitable IT hardware and software Responsibility for Human Resources Assist in supervising and training of members of teams and apprentices as required. On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects. Responsibility for Information Resources Responsible for maintaining all electronic and manual filing systems ensuring ease of access for retrieval, filing of data, records and documents on a daily basis. Ensure that a high level of accuracy is maintained in all information systems held by the IT team, for example the Asset management system and documentation.

Be able to communicate complex information at all levels of the organisation including understanding speech and languages difficulties either on the telephone or face to face. Ability to communicate with customers and external organisations complex analytical information. Required to use specialist software tools for the manipulation of data. This job description is not meant to be exhaustive.