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Er Administrator

2 weeks ago

Manchester, United Kingdom Sainsburys Full time

**ER Administrator (6 Month FTC)**
- 6 Month Fixed Term Contract (220000M3)

This role is responsible for providing a high standard of operational and administrative support to the ER Team within People Services (PS) in an efficient and customer focussed manner. You'll primarily deliver the administrative activities associated with any ER case across the PS teams and for all parts of our business.

**What you need to do**
- Undertake a range of administrative duties within the ER elements of the People Services team according to the demands of the business operation
- Maintaining accurate and comprehensive records of all support and interaction within the case management systems provided as well as our whistleblowing process
- Responsible for all post that is received ensuring it is distributed or responded to appropriately
- Understand customer’s needs and delivers a high standard of customer service that meets the Service Level Agreements (SLAs)
- Responsible for owning own areas of accountability, reviewing results, making suggestions to improve performance and service delivery
- Take responsibility of all incoming correspondence, log and ensure speedy delivery to appropriate stakeholders
- Update and maintain the PS shared drives with accurate and effective information
- Create, update, and maintain ER and MI data and reports
- Support with creation of SAR’s, tribunal bundles and ACAS EC
- Support with notetaking where appropriate/possible for People Services
- Support and be involved in PS ER project work
- Act as a guardian of high standards of colleague data confidentiality in everything you do
- Contributing towards a culture of continuous improvement within the team whilst striving towards an awareness of industry best practise at all times
- Obtaining feedback to ensure customer and stakeholder satisfaction using information and available data to identify issues, problem and implement appropriate changes

**What you need to know and show**
- Strong understanding of the impact of administrative processes on pay and payroll processing where appropriate i.e. in the case of suspension, dismissal, re-instatement etc.
- Able to deliver in line with accountabilities, striving to improve personal capability at all times
- Ability to act with integrity dealing with sensitive and confidential information
- Good judgement - acting upon a combination of experience and knowledge
- Excellent verbal and written communications - the ability to translate information and communicate simply to Line Managers and Colleagues
- Action-orientated with an ability to deliver at pace, with agility and pragmatism ensuring activities are delivered efficiently and professionally and in line with policy and procedures
- A problem solver able to use experience and knowledge to seek solutions
- Excellent team player skills - sharing expertise and knowledge with fellow team members
- Ability to accept change - supporting the introduction of appropriate interventions and resolutions to problems
- Ability to take initiative when a problem arises and work through the options to resolution, or escalating appropriately when necessary

Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals.

LI-CE1

**Primary Location**: GB-GB-Manchester
**Work Locations**: Manchester Store Support Centre and Home Sainsbury's Supermarkets Ltd 18th Floor Arndale HouseArndale House Manchester M4 3AL
**Job**: HR Services
**Schedule**: Full-time
**Advertised Salary** Competitive plus benefits