Administrator

**MIDDLESBROUGH - ADMINISTRATOR**

**22.5 HRS PER WEEK**

We are looking for an experienced administrator to join our existing team.

As a front-line member of this team, you will deal directly with people contacting the service and provide admin support to the team of therapists. You will assist in providing an efficient appointments administration service by assigning appointments for new patients to the service. You will be the point of contact for referral, first appointment, telephone enquiries and other duties relating to the referral/appointment booking process.

The ability to work both independently and with direction is a necessity; experience of the patient management system IAPTUS would be advantageous however full training will be provided.

This position is based at our Middlesbrough office (High Force Road, Middlesbrough, TS2 1RH). However, you may at times be asked to work at other office locations in the Teesside area.

Salaries based on £21,255 per annum pro rata

**Closing date: 18th June 23**

**Interviews date: 22nd June 23**

**Main duties of the job**

The post holder will offer administrative support to Impact on Teesside and provide a first point of contact to people accessing the service. They will also assist in providing an appointment administration service ensuring that all new patients are offered an appointment within specified deadlines to meet targets set by the contract Commissioners.

They will ensure a timely turnover of workload for the team and maintain an accurate and up to date clinical database for the service.

This position requires flexible hours between 8am until 8pm on weekdays.

**About us**

Alliance Psychological Services is an independent provider of counselling and psychological therapy services based in the Tees Valley area and working across the North-East region. We are working in partnership with Middlesbrough & Stockton Mind to deliver the IMPACT on Teesside service.

Alliance offers first rate training and development opportunities, flexible working (where appropriate), child-care voucher scheme, 38 days annual leave per annum/pro rata, EAP health scheme and a 3% contributory pension scheme.

Alliance Psychological Services Limited is committed to promoting equal opportunities in our employment practice and service delivery. We are signatories to the Mindful Employers Charter. Alliance also has Investors in People status and is committed to the National Living Wage.

**Job description**

**Job responsibilities**

Main Duties and Responsibilities:
**Administrative**
- To provide efficient, accurate and timely administrative support to all team members including ensuring appropriate maintenance of electronic diaries, taking messages as appropriate, and dealing with confidential information.
- To offer new patients a first appointment within the target dates; send an appointment letter and appropriate literature to the patient.
- To ensure all information regarding appointments is entered onto the clinical database accurately.
- To ensure a professional customer focused service is maintained at all times with excellent communication.
- To ensure all service mail is appropriately handled and accurate messages are taken and passed to the relevant team member or designated duty worker as soon as possible.
- To ensure an effective filing system is maintained.
- Any other duties that may be required to facilitate the smooth and efficient running of the administrative function of the service.

**Service Support**
- To assist in the provision of information to patients of GP practices referred to or contacting the service including responding sensitively and promptly to those accessing the service by phone.
- To assist in the processing of all referrals to the service to ensure that agreed target times are met.
- Liaise with therapists within the team making sure their availability for new patient appointments has been provided on a weekly basis.
- To enter clinical and other data onto the Clinical Database in accordance with agreed procedures and guidelines.

**Additional Duties**
- Work as part of a team to cover the main reception desk for premises where this is applicable. Provide a courteous and efficient reception service for people visiting the building and respond to incoming telephone calls.
- Undertake any other additional duties appropriate to the post as requested.

**Confidentiality**
- In the performance of their duties, the post-holder may have access to confidential information relating to clients and their care, staff and others. They may also have access to information relating to Impact as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to clients, carers, staff, other healthcare workers or Impact business may only be divulged to authorised persons in accordance with Impact policies and procedures relating to confidentiality and the protection of personal and se