Community Services Administrative Support

1 week ago

Islington, United Kingdom Whittington Hospital NHS Trust Full time

Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager. To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner. To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines.
To manage all correspondence generated by the Community Services to patients, GPs and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes Training and Development To be appraised annually as part of the Trusts Individual Performance review and Personal Development Plan To take responsibility for self-development on a continuous basis, undertaking on-the
- job training as required. To actively participate in the post holders own appraisal scheme in lines with the Whittington Health Service guidelines. To the complete of all mandatory training required by the organisation and ensure all modules are within date Other: Physical Effort Moving and handling files Sitting for long periods of time Keyboard skills.
Advanced use of IT packages and manipulating data Mental Effort Ability to input complex information and data into a computer throughout the working day accurately and effectively with interruptions from telephone calls and staff management responsibilities High level of concentration required for checking documents and analysing statistics, writing complex/sensitive reports and protocols and checking documents. Ability to multi task in a demanding and pressurised working environment Emotional Effort Receiving telephone calls from distressed clients/relatives and emotional demands Occasional exposure to verbal aggression on the telephone and face to face. Handling sensitive information Dealing with elderly people, many of whom will have difficulties in understanding, i.e. hearing problems, confusion, dementia, etc Dealing with and managing staff performance, absences and conflicts effectively and sensitively Working Conditions Consistent use of VDU Sitting for long periods of time Travelling between different staff bases

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