Income Officer

1 week ago

Manchester, United Kingdom Sovereign Network Group Full time

Job description

We have an opportunity for an **Income officer** to join our **Customer Accounts team **in Christchurch.

This is a full time permanent role with a mix of home and office working.

We are offering a starting salary of £30,000 - £35,000 depending on experience.

**The role**:
As an **Income Officer** you'll be delivering a comprehensive rent and service charge collection service across your locality. This will include customer accounts from mixed tenures and you'll be responsible for managing the end to end process.

To be successful in this role you'll need:

- Experience in income management or debt recovery/collection
- Knowledge and experience of either social housing, home ownership or the private rented sector
- Excellent customer service skills
- A working knowledge of welfare benefits
- To be a self-starter with a proactive approach and possess the ability to work without close supervision
- To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.

As you'll need to travel in this role, having a car and full driving licence is essential.

**What we can offer you**

As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available

**About us**

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

  • Income Officer

    2 weeks ago

    Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly experienced Income Officer on a week to week contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities: * Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. * Managing the arrears process in compliance with group...

  • Income Officer

    7 days ago

    Manchester, United Kingdom Eden Brown Full time

    Job DescriptionEden Brown are seeking a highly experienced Income Officer on a 2 month contract covering sickness. The role will be a hybrid role based in ManchesterKey Responsibilities:* Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.* Managing the arrears process in compliance with group...

  • Income Officer

    2 weeks ago

    Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly experienced Income Officer on a 2 month contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities: * Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. * Managing the arrears process in compliance with group Policies...

  • Income Officer

    4 days ago

    Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly experienced Income Officer on a 2 month contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities: * Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. * Managing the arrears process in compliance with group Policies and...

  • Income Officer

    2 days ago

    Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly experienced Income Officer on a week to week contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities: * Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. * Managing the arrears process in compliance with group...

  • Income Officer

    2 weeks ago

    Manchester, United Kingdom Eden Brown Full time

    Eden Brown are seeking a highly experienced Income Officer on a week to week contract covering sickness. The role will be a hybrid role based in Manchester Key Responsibilities Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. Managing the arrears process in compliance with group Policies and...

  • Income Officer

    3 days ago

    Manchester, United Kingdom Golden Lane Housing Limited Full time

    Golden Lane Housing is one of the country’s leading supported housing landlords for people with a learning disability or autistic people. We are passionate about assisting our tenants to live their lives as they choose. This is an exiting opportunity for an Income Officer to join us. This is a permanent, full-time role, 35 hours per week, based in our...

  • Income and Banking Officer

    1 week ago

    Manchester, United Kingdom Centrepoint Full time

    Contract: Permanent, Full-Time (37.5 hours per week) Salary: Manchester: £25,585.20 - £31,239.21 per annum, London £29,849.40 - £35,493.06 per annum Closing Date: 8th December 2025 Interviews will be held w/c 8th December 2025. We will be reviewing applications as they come in and encourage early applications. Centrepoint, the UK’s leading youth...

  • Income Recovery Officer

    1 week ago

    Manchester, United Kingdom Wythenshawe Community Housing Group Full time

    Salary **£35,435.97 per annum** - Location **Wythenshawe, Manchester** - Hours of work **35 per week** - This is a _permanent_, _full time_ vacancy_ that will close _in 22 days_ at 23:59 BST_. _ **The Vacancy** Are you passionate about making a difference in people’s lives by supporting financial wellbeing and tenancy sustainment? Are you confident...

  • Income Recovery Officer

    6 days ago

    Manchester Area, United Kingdom Wythenshawe Community Housing Group Full time

    Are you passionate about making a difference in people’s lives by supporting financial wellbeing and tenancy sustainment? Are you confident managing complex conversations and working with residents to find realistic solutions? If so, we’d love you to join us as an Income Recovery Officer on a fixed term contract, ending 31st December 2026.This is an...