Income Recovery Officer

Are you passionate about making a difference in people’s lives by supporting financial wellbeing and tenancy sustainment? Are you confident managing complex conversations and working with residents to find realistic solutions? If so, we’d love you to join us as an Income Recovery Officer on a fixed term contract, ending 31st December 2026.This is an exciting opportunity to become part of a dedicated team, working to maximise rental income, prevent arrears, and support residents to maintain successful tenancies.Please note, a full UK driving license and access to your own vehicle are essential for this role.About the RoleAs an Income Recovery Officer, you’ll manage a caseload of rent accounts and take proactive, person-centred action to recover arrears. You’ll work closely with residents, support services, and colleagues across WCHG to deliver a responsive and effective income management service.You’ll also handle legal action where necessary, balancing firm enforcement with a strong commitment to tenancy sustainment and customer care.What You’ll Be DoingManaging rent arrears cases from early intervention through to legal enforcementProviding advice and support to help tenants meet payment responsibilitiesReferring residents to financial inclusion or tenancy support services where neededNegotiating affordable repayment plans and monitoring compliancePreparing legal documentation, serving notices, and attending court as requiredWorking flexibly across a designated patch to meet service delivery targetsMaintaining accurate records and updating internal systemsPromoting a supportive, solution-focused approach to income recoveryWhat We’re Looking ForExperience in income recovery, housing management or a customer-focused roleExperience dealing with both Leaseholders and Shared OwnersUnderstanding of Universal Credit, Housing Benefit, and tenancy lawStrong communication and negotiation skillsConfident working under pressure and managing a busy caseloadAbility to analyse rent accounts and take appropriate actionComfortable working independently and as part of a teamSound IT skills and attention to detail in record-keepingA flexible, empathetic, and professional approachWillingness to work flexibly, including occasional out-of-hours work on a rota basisFull UK driving licence and access to a vehicleApplication Deadline - Sunday 7th DecemberPlease note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't waitWhy join us?As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*Enhanced Pension scheme contributionsOur Health Care Plan gives you money back for dental, optical, therapy costs and moreSubsidised Healthy Living benefits i.e. gym membership or yoga classesSubsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new languageCar Lease Scheme, Cycle to Work scheme*Volunteering days in the local communityWe offer a Salary Sacrifice Pension option**Subject to eligibility criteriaAbout UsWythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.