Receptionist /admin Support- Ophthalmology Iph
2 days ago
An exciting opportunity has arisen within the Ophthalmology Department within our admin and reception team. We have one post for Receptionist/ administration support.
We are looking for vibrant, confident people to join the team to help deliver a high quality service in the Ophthalmology Department. Excellent communication skills and attention to detail are a must.
You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.
This role will involve liaising with medical secretaries, admissions team and clinical staff to ensure the timely and efficient day-to-day operation of all clinics.
- To provide general reception and clerical support to the Ophthalmology team
- To act as front of house receptionist, greeting patients and their carers/relatives
- To use the relevant IT systems to register patients and make appointments as required.
- Support the administrative processes associated with outpatient clinics / referrals / inpatient referrals
- To answer telephone enquiries in an efficient manner and ensure appropriate follow through using initiative to deal with routine enquiries and referring complex queries to the relevant medical secretary.
- Maintain efficient electronic and manual filing systems, including the sorting and collation of all patient notes / results into the relevant patients’ hospital notes.
- To liaise with the wider clinical team/Medical Secretaries/Consultants accordingly.
- To undertake other clerical duties as requested e.g. photocopying, faxing, filing and maintaining adequate stationary supplies.
- To recognise when situations need to be dealt with urgently and action appropriately
One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.
Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
For full details of the responsibilities and duties of this role please see the attached job description.
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