Dental Receptionist

1 week ago


Ipswich, United Kingdom Quest Dental Care Full time

**Job Overview**
We’re looking for a **highly organised, proactive, and patient-focused Dental Receptionist** to join our growing team across our two practices in Ipswich and Colchester.

This is not your average reception role. You’ll be the frontline of two high-performing dental practices — helping manage patient experience, keeping the diary optimised, and supporting our clinical and admin teams behind the scenes.

**Responsibilities**
- Greet patients warmly and professionally — in-person and over the phone
- Manage appointment bookings, cancellations, and diary optimisation across multiple clinicians
- Ensure smooth check-in/check-out processes, collecting details and payments where required
- Handle new enquiries using workflows (training provided)

**Back Office / Admin Support**
- Update Dentally system with accurate patient notes and statuses
- Coordinate between clinical, TCO, and admin teams
- Track daily KPIs (e.g. courtesy calls, whitespace, treatment plan acceptance)
- Prepare treatment-related documents, printouts, and finance forms

**Workflow & Efficiency**
- Follow daily checklists and protocols with attention to detail
- Identify and flag unbooked diary gaps or upcoming patient needs
- Work closely with our Admin Lead and Enquiry Coordinator to maintain high standards

**Experience**
- **At least 1 year of dental or medical reception experience**:

- Excellent communication skills — phone and face-to-face
- Strong command of English (spoken and written)
- Confidence using practice software (we use Dentally — training provided)
- A calm, professional manner and ability to multitask under pressure

Preferred (but not essential):

- Experience with **Dentally**, Google Sheets, or CRM tools
- Knowledge of dental treatments (NHS & private)
- Familiarity with KPIs or daily reporting processes

**Job Types**: Full-time, Permanent

Pay: £24,900.00-£29,500.00 per year

**Benefits**:

- Company pension

Work Location: In person


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