Customer Service Advisor

2 weeks ago

Preston, United Kingdom Ideal Sales Solutions Ltd Full time

**Overview**

Ideal4Finance are an FCA regulated retail, consumer, and commercial finance brokerage. Established in 2008 to level the playing field for SME retailers and manufactures offering finance to their customers. Based in the Northwest with a UK-wide focus we are one of the largest independent financial services businesses arranging consumer and retail finance.

**Benefits**:

- Excellent working environment.
- 20 days holiday plus bank holidays.
- Company pension.
- Recommend a friend scheme.
- Staff incentives.
- Social events.
- Progression within the company.

If you are passionate about providing excellent customer service and have the necessary skills and experience, we would love to hear from you.

**What we are looking for**:
We are looking for a positive and customer-focused individual to join our busy team as a Customer Service Advisor. You will have previous experience working in a customer service role from working in a call centre environment, retail, hospitality and travel, amongst other customer-focused environments, part or full time. The focus will be your ability to have conversations with customers in a confident, friendly and professional manner, most importantly, providing our customers with an exceptional level of service at a time when they need it most.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (35 hours per week), Monday to Friday 9.00am until 5.00pm with a 1 hour lunch break.

**At a minimum you should have**:

- A positive attitude and a can-do spirit
- Exceptional interpersonal skills, with the ability to build effective relationships and communicate with a wide range of people
- Flexibility and the ability to adapt to new situations
- Excellent communication skills, both written and verbal
- Ability to see through complicated situations and able to be creative in your approach to problem solving
- The ability to work independently and as part of a team
- A passion for providing excellent customer service
- The ability to Identify and implement opportunities to improve the customer experience

**What we're looking for**:

- **Teamwork -** We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- **Listening and communication** skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
- Someone who can quickly understand the customers needs and place a real focus on **resolving issues and queries** effectively.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for this role.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Application question(s):

- How many years of recent customer service experience do you have?
- What type of environment was your experience based in?
- Can you reliably commute to Kirkham every day?

Work Location: In person

Reference ID: Customer Service Advisor

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