Information Management Officer

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Finance & Governance department, our ambition is to be 'ruthlessly financially efficient' in everything that we do, to ensure that our residents and services are receiving the best value for money whilst challenging old-fashioned thinking, unfairness and removing waste where possible.

At H&F we want to deliver the digital and information services our residents and colleagues deserve. Each team member is a key contributor to the successful delivery of our objectives and activities. This is an exciting and challenging time to join H&F as we face an unprecedented level of technology enabled business change and transformation that Digital services will be at the forefront in supporting. Together, as part of our Information Management Team, you'll help us deliver the council's priorities.

As an Information Management Officer, you will be the first point of contact within the Information Management Team (IMT). You'll provide advice and guidance on the councils IM related policies and processes, as well as maintaining the information security incident log to make sure that all incidents reported to the team are accurately recorded and assessed to contain, recover, and mitigate risks to our systems, services and residents.

You'll provide authoritative guidance to the council on records management best practices, including initiatives to index physical records through engagement with multiple service areas. You'll lead on the adoption of H&F's Information Asset Register software, supporting its use, coordinating updates, and delivering training to system users.

We estimate interviews will take place the week commencing Monday 28th November using MS Teams. As part of the interview, we will ask you to complete a short assessment activity.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the **Role Profile** for more information.

**Role Responsibilities**:
Acting as the first point of contact within the Information Management (IM) Team, the postholder will provide accurate and timely advice and guidance on the council’s information management related policies and processes, handling, and escalating queries where appropriate and maintaining the Councils information security incident log to make sure that all incidents reported to the IM team affecting the Council’s information are accurately recorded and assessed to contain, recover, and mitigate risks to the Council’s systems, services, and residents.

You will:

- Understands and complies with relevant organisational policies and procedures, contributing to the early assessment and management of risks around the use of information.
- Aware of information management legislation (such as UK GDPR, Data Protection Act 2018, Freedom of Information Act 2000, Environmental Information Regulations 2004, Re use of Public Sector Information) and understands the key standards, concepts, and requirements of these regimes.
- Interprets information management policies (covering topics including data protection, information security, records and information asset management, information risk management, data quality) and applies these to respond to queries.
- Promotes compliance with organisational policies and procedures and overall information management strategy, policies, and best practice guidance.
- Identifies and communicates opportunities for improved use and management of information in support of organisational priorities.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical