Contact Centre Agent

1 week ago

East Grinstead, United Kingdom Candidate Source Ltd Full time

An East Grinstead based company who aim to share their passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide are looking for a number of Contact Centre Agents to join the team. Alongwith a salary of up to £22,500 per annum, you will also receive 25 days holidays, a great pension scheme, private healthcare, and discounts at hundreds of retailers.
You will work in the office 3 days a week and from home for the other 2, promoting and selling a range of services and products, handling member and non-member enquiries and resolving complaints to the required standards.
**As a Contact Centre Agent, your responsibilities will include**:

- Providing a high-level customer advice and information service to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first time resolution wherever possible.
- Promoting and selling to services relating to Membership, Insurance, Travel and UK Sites ensuring compliance with all standards.
- In conjunction with business requirements, undergoing training and complying with current and ongoing FCA regulatory requirements.
- Undertaking, as required, additional learning activity to develop product knowledge across the full range of products to meet operational requirements.
- Supporting and assisting colleagues through sharing of knowledge and experience in a “Buddy” environment to ensure a quality service to our Members is maintained.
- Taking ownership of own personal development, maintaining an up-to-date knowledge of products, services, systems, and procedures necessary to carry out the role.
- Assisting other sections of the department and represent the Club at outside events as required.

**We are looking for a Contact Centre Agent who has the following skills and experiences**:

- Previous experience of customer service/care within a busy Call/Contact Centre environment.
- Good communication skills, both verbal and written.
- Knowledge of Google Suite
- Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation, and product promotion via a variety of channels.
- Ability to adapt to new systems/change/procedures as required.

Please note: no leave to be taken in the first 6 weeks due to the contact centre training.

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