Deployment Administrator

1 week ago

Cardiff, United Kingdom Vista Retail Support Full time

**Purpose of Role**

The Deployment department oversees the management and implementation of Peds (Chip & pin devices) held by the company for the respective customers. Supports customers by monitoring and completing calls and tasks as set out by the customer demand and the service delivery team. Completes builds, configurations and supports the larger business with technical support & expertise.

**Main Tasks and Objectives**
- **Monitor calls - **The main objective is to monitor the active call list and complete those jobs according to priority with high quality and accuracy in line with the customer’s needs.
- **Configure devices - **Managed service calls require the employee to perform extra tasks on the device to complete them to a standard for site readiness.
- **Administration - **Process chip and pin devices sending them to third party repairers & processing them to be used on customer sites.
- **P2PE -** P2PE (Point-to-point encryption) Devices handled by the Deployment team require safe storage and handling in all instances.
- **HDD wiping - **Drives sent back by customers require wiping to remain compliant with data protection.
- **Investigate and Innovate - **Provide fixes for current issues faced by the teams and use intuition to think of new ideas to streamline process’ and provide new avenues of opportunity.
- **Repair orders - **Booking repairs for customers that require a managed service.
- **Resolve & escalate - **Resolve any issues raised in any task and contact the relevant persons if a call can’t be progressed by the means available to you.
- **Maintain work environment - **Recycle and dispose of any waste produced.

**Requirements/Skills**:

- Intuitive mindset to approach situations from out of the box thinking.
- Must have a good telephone manner and be comfortable liaising with different levels of hierarchy.
- Computer literate and able to effectively use technology to promote productivity.
- Must be organised and able to work to deadlines.
- Must understand the importance of confidentiality, GDPR & data protection.
- Ad hoc duties, as and when required.

**Vista Values**:

- Customer Focused
- Teamwork
- Professional Standards
- Creative and Innovative
- Passionate and Proud
- Responsible and Accountable
- Ethical
- Honesty
- Trust and Respect
- Environmental Sustainability
- Socially Responsible

**Benefits**:

- Free on-site parking
- Free healthcare
- Group Income Protection
- Life assurance

**Job Types**: Full-time, Permanent

Pay: £22,310.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Work Location: In person

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