Permanent Desktop Support Engineer

1 week ago


Cardiff, United Kingdom Franklin Fitch Full time

Desktop Support Engineer | £25,000 | Hybrid
An established technology team is looking for a proactive IT Support Engineer to provide first and second line support across two primary sites, with additional responsibility for several remote locations. This is a hands-on role supporting day-to-day operations, troubleshooting issues, and ensuring an excellent service experience for internal users.

Managing daily support and administration across Active Directory, Exchange, and Microsoft 365—including onboarding and offboarding tasks.
Supporting local network issues such as connectivity troubleshooting and cable patching.
Building and configuring PCs and laptops, including deployments via SCCM.
Providing general end-user support across devices, accounts, and applications.
Assisting with ongoing team projects, including Windows upgrades and hardware refresh cycles.
Ensuring all IT changes follow established change-control procedures.
Managing mobile devices through Intune, including provisioning, account management, and hardware tracking.
Monitoring the helpdesk queue and resolving incidents and requests promptly, ensuring ad-hoc tasks are recorded appropriately.
Actioning security-related requests from the cybersecurity team to maintain strict compliance standards.
Supporting network troubleshooting and application patching/deployment across all sites.

Ability to develop, follow, and champion best practice, processes, and policies.
Experience with Windows Operating Systems and MS Office applications.
General networking knowledge (LAN, connectivity, patching).
Please apply now for immediate consideration



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