E-commerce Administrator

2 weeks ago

StokeonTrent, United Kingdom RKW Full time

RKW’s E-Commerce Team is looking to add a new member to assist with a range of Administrative duties.

You will join a busy division within the company, and utilise your organisation, data handling and customer service capabilities to ensure high levels of satisfaction from our diverse client base.

The role will have responsibility across a diverse product portfolio, including items across our Home, Outdoor Living and Nursery categories, with all administrative duties working cross functionally with other internal teams as well as liaising with customers as required.

**_ Responsibilities and Duties_**
- Proactively supporting Home, Outdoor Living and Nursery with day-to-day account administration.
- Support in daily & weekly communications with internal teams and externally with customers.
- Work cross functionally with internal departments.
- Set up, maintain & help analyse key reports & trackers on a weekly, monthly & quarterly basis.
- Open & monitor service tickets, to resolve catalogue and product issues, customer questions and item maintenance requests.
- Help create presentation and pitch decks for customers.
- Sit in customer meetings to document key take outs and action points.
- Additional ad-hoc duties as required by the business.

**_ Experience and Skills_**
- 1-2 years of clerical/general office experience in a sales environment.
- A good understanding of Microsoft packages (Excel, Word, PowerPoint etc.)
- High attention to detail, with an ability to oversee and prioritize multiple projects and consistently meet deadlines.
- Excellent written and verbal communication skills.
- Capability to work both independently as well as in a cross functional team environment
- Desire to continue to learn and grow professionally.

**_ Ideal Attributes_**
- Results-driven attitude; a self-starter who thinks and participates effectively, both independently and as part of a team.
- Strong verbal and written communication skills, ability to articulate their views crisply and convincingly.
- Takes action: proactive and resourceful in solving problems, making decisions and executing on goals. Owns results
-follows through on commitments, takes responsibility, and produces quality results.
- Proactive and happy to work on own initiative.
- Strong work ethic.
- Good team player

**_ Company Benefits_**
- 25 days' annual leave (Plus Bank Holidays)
- Free parking on all sites
- Complimentary drinks
- Staff discount on all our products
- Employee Assistance Program
- Refer a Friend Scheme
- Training and development
- Eye care allowance
- Annual bonus scheme

Come and join us to celebrate 35 years of business

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