Events Co-ordinator

Events Co-Ordinator

Staffordshire Chambers of Commerce reserve the right to close a vacancy once we have received sufficient applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

About Staffordshire Chambers of Commerce

Staffordshire Chambers of Commerce has been in existence for over 200 years. It was borne out of a desire from businesses to meet together and trade and ensure that there was a voice for business and an organisation to represent their needs and deliver services to help them. We continue to deliver this role and have developed a wider relationship as part of the recognition of the contribution that the business community makes to economic and social success.

Job Description

Job Title:

Events Co-Ordinator

Accountable To:

Head of Events and Facilities

Location:

Staffordshire Chambers of Commerce

Our Vision

All employees of the Chamber are expected to contribute to our vision:

'Staffordshire Chambers believes that we can help all the people of Staffordshire be more prosperous and have more opportunities, by helping business to belong to the Chamber and do things BETTER'.

Our Values

Our vision is supported by a set of core values which define the standards and behaviours which are expected of all employees:

We are:

• Bold

We try new things

We are passionate about making a difference

We always put our members first

• Excellent

We achieve the highest standards

We seek to improve continuously

We are committed to equality of opportunity

• Trusted

We communicate well

We are consistent in our approach

We put colleagues and customers first

• Team Focused

We are an outstanding team

We are focused on achieving our vision

We respect and support each other

• Ethical

We represent our members professionally

We make a positive contribution to the community

We act with integrity

• Responsive

We are open to change

We respond positively to customer feedback

We maximise opportunities

Job Purpose

To lead, manage and organise a creative programme of physical and virtual events and training designed to meet members' needs. To follow the delivery process from start to finish for all the events throughout the year and support the Events team in delivering large scale events throughout the year to increase membership, income and enhance the Staffordshire Chamber of Commerce reputation.

Principal Accountabilities

• Execute/deliver the events programme, partner events programmes and training, including all administration management from conception, through booking and payment monitoring, event management to finance reports and reconciliation
• Coordinating suppliers, handling client queries, and troubleshooting on the day of the event to ensure that all runs smoothly
• Post event evaluation including data entry and analysis
• Research and develop new ideas for events and designed to deliver information networking and business development opportunities to members and other businesses
• Support the use of technology in events both physical and virtual
• Maintain high standards of customer service and represent the organisation professionally at all times
• Host events and meetings including virtual events where required and be informed point of contact for event enquiries, resolving as many queries as possible at first point of contract
• Obtain and evaluate feedback on activities to inform future delivery and ensure evens meet members' specific requirements and monitor the impact of the activities undertaken and report as required.
• Manage income and expenditure of events and training and comply with any funding guidelines as required
• Support events, training and projects using and updating information on CRM systems
• Manage booking payment system for training, events and room hire and produce invoice/credits and purchase orders where required.
• Gather images and stories to help support the marketing team with event attendance and promoted campaigns.
• Liaising with speakers and contacts for events including council and board members of the Chamber
• Manage set up and pack down of events including moving event furniture and preparing refreshments
• Support on the management and booking of internal/external room hire including set up and pack down.
• Flexible and willing to support other departments, including providing reception cover when needed.
• Carry out any other duties as requested by senior management and support other departments where required.
• Participate in internal/external meetings and training as required

General requirements

• Work diligently to meet the requirements of the role
• Use the Chambers' CRM system and others as relevant to the role
• Always seek to Improve to achieve the highest quality standards and follow the Chambers' quality assurance operating procedures
• Contribute to the Chambers' commitment to work in a commercially successful way
• Participate in internal and external meetings and training as required
• Ensure that all relevant policies, procedures and working practices are adhered to at all times
• Participate positively in one to ones and appraisals
• Work in accordance with the Chambers' culture, values, aims and objectives
• Always act as an ambassador for the Chamber at all times when dealing with members or representing the business
• Contribute to the Chambers' team working environment, taking ownership of issues and supporting colleagues where appropriate
• Be flexible and willing to undertake any other duties that may be reasonably required

Essential criteria

Qualifications

• Minimum A-level standard (experience may compensate)
• Events Management or Marketing qualification

Proven Experience

• Experience of organising and delivering a programme of events, both small and large
• Experience of attending business networking events
• Proven experience of working to targets

Knowledge, Skills and Abilities

• Excellent use of IT
• Able to contribute positively to the Chamber's vision and BETTER values
• Outstanding customer service skills
• Well presented
• Professional and friendly approach
• Time management, able to prioritise and achieve deadlines
• Excellent verbal and written communication skills – able to open and introduce events
• Knowledge of the appropriate use of social media
• Experience of budget and financial management

Other Attributes

• Positive and proactive approach
• Team player
• Driver with own vehicle
• Able to work flexibly including mornings, evenings and weekends when required
• Confidence and public speaking whilst building effective networking

We provide the following services to support businesses start, grow and succeed.

Business Support – we are, at our heart, a membership organisation and believe that the best business support can come from the services we offer through our experienced staff. We have a range of member only services as well as funded programmes. We have developed specific membership offers to reflect our local economy in response to various sector groups in membership.

Enterprise Support – we aim to inspire the entrepreneurs of tomorrow through bringing schools and businesses closer together, helping individuals start up their own business, educating teachers on the businesses in the area and supporting students in HE and FE to have the relevant skills for business and industry. We have established a club specifically for fledgling businesses to help them get established and lead into membership of the Chambers.

Trade – we encourage international trade through our export documentation service as well as supporting local trading through exhibitions, events and lobbying for local procurement opportunities. We have launched a specific international trade membership offer.

Training – we have a comprehensive, business focussed programme of training to encourage the workforce to reach its full potential, and which can be delivered on our premises or in a business through a bespoke service. We are developing our offer through partnerships with the universities and FE colleges in the county.

Events - we organise over 150 events each year of varying scale and size. This supports and informs business, helps strengthen supply chains and informs the business community of funding, finance, legislation, opportunities and risks.

Representation – this is a service at the heart of Staffordshire Chambers and is largely to support members. We do take on issues that affect he whole business community and lobby at all levels of policy and decision making.

How to Apply

Please send your CV to Kelly Edwards together with a supporting letter detailing how you meet the requirements of Events Co-Ordinator and how you support the Chamber BETTER values.

Applications should be emailed or posted/delivered to Staffordshire Chamber of Commerce, Commerce House, Festival Park, Stoke On Trent ST1 5BE

We reserve the right to close the applicable window early.

Staffordshire Chambers of Commerce is an equal opportunities employer

Data Protection

Staffordshire Chambers of Commerce will use any data you provide in your application to assess your suitability for the position advertised This data will not be further processed unless your application is successful.

All candidate information gathered through our recruitment campaigns will be protected and we will fulfil the requirements of the relevant legislation.

In the case of unsuccessful applicants, we will retain all relevant recruitment paperwork for a period of 12 months in case of any claim/dispute, after this time the paperwork will be destroyed by shredding or other confidential waste disposal methods.

Successful candidates will have their recruitment paperwork retained within personnel files and in line with our data retention schedule.

The Chamber will not use any form of automated processes in its recruitment decision making.

If you require any further information in relation to the protection of your data, please contact us using the details above or view our HR Privacy Policy at

Job Types: Full-time

Salary: £23,000.00-£25,000.00 per year DOE

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time

Schedule:

• Flexitime
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: Up to £25,000.00 per year

Benefits:

• Company events
• Company pension
• Gym membership

Work Location: In person