Customer Service Coordinator

4 days ago

Leeds, United Kingdom FirstResponseGroup Full time

Job Introduction

**Job Title**: Customer Service Coordinator

**Location**: Leeds**

**Pay rate - £12.50 p/h**

**Work Pattern: 9:30 -18:00**

**About FRG**

At First Response Group (FRG), we are a recognized leader in security, risk, and facilities management solutions. We are seeking dedicated professionals to join our team and contribute to our ongoing success.

If you are looking for a workplace that values innovation and excellence, FRG could be your next career move.

**Why FRG?**
- ** Dynamic Environment**: Join a team where your contributions matter. We foster an environment where everyone has a voice and can make a real impact.
- ** Innovative Solutions**: Be at the forefront of the industry with access to the latest technologies and solutions. At FRG, we are committed to staying ahead.
- ** Professional Growth**: Your career growth matters to us. We provide opportunities for learning and development, helping you advance in your career.
- ** Industry Recognition**: As an SIA approved contractor, ACS Pacesetter, and holder of four NSI Gold accreditations, FRG is known for its commitment to excellence.

**Job Description Key Responsibilities**:
As a Customer Service Coordinator at FRG, you will play a pivotal role in maintaining our commitment to outstanding customer service

This dynamic position involves handling customer inquiries, quality-checking reports sent to clients, managing incoming calls, and collaborating with various departments to facilitate service onboarding across the business.

**Objectives of this Role**:

- Addressing customer inquiries promptly and effectively.
- Quality checking and ensuring the accuracy of reports sent to clients.
- Managing incoming calls with a focus on delivering exceptional customer service.
- Requesting and raising quotations from service providers.
- Collaborating with different departments to facilitate seamless service onboarding.

**Requirements**:

- Essential:_
- Commitment to providing first-class customer service.
- Strong communication skills, both written and verbal.
- Excellent attention to detail.
- Basic PC skills including Microsoft Word and Excel.
- Desirable_
- Background in facility management (FM)

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