Director of Service Quality

2 weeks ago

Remote, United Kingdom Places for People Full time

We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's the people. That's why we build homes and manage communities where everyone can thrive.

**More about your role**

Places for People are currently going through a period of change, stripping back to basics andensuring that our customers are at the heart of everything we do. We are currently recruiting for a Director of Service Quality who will lead the, design, development and delivery of our Homes Plus service quality framework and ensure that the voice of our customers informs our decisions.

As part of our Communities Senior Leadership Team, you will support delivery of the Homes Plus ‘Strategy on a Page'. You will play a key role in ensuring that we as a business have a national approach to service quality & will champion the deployment of new technology and innovation - ensuring that our customers receive an effortless service every time.

You will lead your team to deliver successful business outcomes, working closely with other SLT colleagues.

Places for People are dedicated to creating, maintaining, and developing communities that our customers can call home and as Director of Service Quality you will play a huge role in this,

**For more information and a full list of duties please download the attached JD**

**More about you**

We are looking for applicants who have a true passion for creating communities where our customer can thrive You will be a ‘get things done' person who can engage and influence colleagues at all levels. You will have prior experience in a similar level role and will have a track record of delivering positive business results..

You will be customer focussed with strong experience of delivering sustainable business improvements, creating quality frameworks and strategies, and rolling these out in an operational service environment. You will have the ability to translate data and intelligence from a range of sources which will inform and drive business decisions.

**The benefits**

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

- Annual bonus
- Excellent holiday pay and sick pay
- Company car
- Private Medical Insurance
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.

**What's next?**

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

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