Installation Planner

3 days ago

Sunbury, United Kingdom Johnson Controls Full time

Job details
**Employment Type**:
Full-Time
**Location**:
Sunbury, on, Thames, Surrey, United Kingdom
**Job Category**:
Customer Support
**Job Number**:
WD30240998
**Job Description**:
**Please note this position is a fixed-term contract for 12 months maternity cover **
What You Will Do
As a Planner at Johnson Controls, your role is crucial in supporting our branch Installation Teams. You'll ensure our engineers stay busy and appointments run smoothly. You'll work closely with Field Line Managers to tackle any issues and keep customer no-shows to a minimum.
What We Offer
Competitive salary
25 days holiday + Bank Holidays, sick pay
**Comprehensive benefits**: pension, life assurance, employee assistance, referral scheme, discounts on brands, cycle-to-work scheme, and Johnson Controls products
Plenty of training opportunities to grow your skills
Supportive team environment fostering collaboration
Career paths in Customer Service and beyond
Commitment to safety with our Zero Harm policy ️
Access to business resource groups
Training on our company values
How You Will Do It
Handle incoming and outgoing calls across the UK
Boost engineer productivity by planning their schedules and ensuring they have everything they need
Use our resources efficiently, including subcontractors, to minimize delays ️
Coordinate timely delivery of materials for customer visits, working with suppliers to meet customer expectations
Assist field activities by providing job details to engineers, processing payments for additional services, and scheduling follow-up visits ️
What We Look For
**Required**:
Previous experience in customer service
Basic computer skills ️
**Preferred**:
Experience in scheduling or planning
Knowledge of our industry
LI-MS2
LI-Onsite
** Please note this position is a fixed-term contract for 12 months maternity cover

  • Customer Service Planner

    2 weeks ago

    Sunbury-on-Thames, United Kingdom Johnson Controls Full time

    What you will do Our Planners/Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...

  • Customer Service Planner

    10 hours ago

    Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time

    What You Will Do Our Planners/Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...

  • Customer Service Dispatcher

    21 hours ago

    Sunbury, United Kingdom Johnson Controls Full time

    **Job Details** **What you will do** The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of...

  • Dispatch Coordinator

    1 week ago

    Sunbury, United Kingdom Johnson Controls Full time

    **What you will do** The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of...

  • Dispatch Coordinator

    2 weeks ago

    Sunbury, United Kingdom Johnson Controls Full time

    **What you will do** The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to...

  • Dispatch Coordinator

    3 days ago

    Sunbury, United Kingdom Johnson Controls Full time

    Job details **Employment Type**: Full-Time **Location**: Sunbury, on, Thames, Surrey, United Kingdom **Job Category**: Customer Support **Job Number**: WD30235453 **Job Description**: What you will do The Planner / Dispatcher provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking...

  • Dispatch Coordinator

    2 weeks ago

    Sunbury, United Kingdom Johnson Controls Full time

    **Job Details** **Dispatch Coordinator** **What you will do** The Planner provides support to the branch Installation Teams to ensure full utilization of engineers through planning, scheduling & tracking of customer appointments. Working with the field line managers to ensure any risk situations are resolved, ensuring customer appointments go ahead as...

  • Dispatch Coordinator

    7 days ago

    Sunbury-on-Thames, United Kingdom Johnson Controls Full time

    What You Will DoOur Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...

  • Dispatch Coordinator

    6 days ago

    Sunbury-On-Thames, United Kingdom Johnson Controls Full time

    What You Will DoOur Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...

  • Customer Service Dispatcher

    5 days ago

    Sunbury-on-Thames, United Kingdom Johnson Controls, Inc. Full time

    What you will do Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of...