Customer Service Dispatcher
5 days ago
What you will do Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum. What we offer Competitive Salary: Reflecting your skills and experience. Generous & Flexible Leave Entitlement: 25 days of annual leave Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days. Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme. Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products. Career Development: Extensive opportunities for growth and advancement. How you will do it Manage all inbound and outbound telephone activity, providing cover for all areas within the UK. Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work. Maximise resource utilisation, direct and subcontractor labour where available, with a view to minimising downtime/lead times. Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer. Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required. What we look for Required Customer Service experience Computer literate Preferred Scheduling / planning experience Industry experience #J-18808-Ljbffr
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Customer Service Dispatcher
7 days ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time £25,000 - £40,000 per yearWhat You Will DoOur Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of...
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Customer Service Dispatcher
1 week ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time £25,000 - £40,000 per yearWhat you will do Our Customer Service Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of...
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Dispatch Coordinator
5 days ago
Sunbury-on-Thames, United Kingdom Johnson Controls Full timeDispatch Coordinator What You Will Do Our Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with...
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Dispatch Coordinator
7 days ago
Sunbury-on-Thames, United Kingdom YDU JC Air Cond & Ref Inc.- Dubai Full time.Dispatch Coordinator page is loaded## Dispatch Coordinatorlocations: Sunbury-on-Thames-Surrey-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30253873**What you will do**Our Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and...
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Dispatch Coordinator
7 days ago
Sunbury-on-Thames, United Kingdom Johnson Controls Full timeWhat You Will DoOur Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...
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Dispatch Coordinator
7 days ago
Sunbury-On-Thames, United Kingdom Johnson Controls Full timeWhat You Will DoOur Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...
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Dispatch Coordinator
1 week ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full time £30,000 - £60,000 per yearWhat you will do Our Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of...
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Customer Service Planner
2 weeks ago
Sunbury-on-Thames, United Kingdom Johnson Controls Full timeWhat you will do Our Planners/Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...
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Dispatch Coordinator
7 days ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeWhat You Will Do Our Dispatch Coordinators provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...
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Customer Service Planner
16 hours ago
Sunbury-on-Thames, Surrey, United Kingdom Johnson Controls Full timeWhat You Will Do Our Planners/Dispatchers provide support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows...
