Customer Service Dispatcher

2 days ago

Sunbury, United Kingdom Johnson Controls Full time

**Job Details**

**What you will do**

The Planner provides support to the branch Installation Teams to ensure full utilisation of engineers through planning, scheduling, and tracking of customer appointments. Working with the Field Line Managers to ensure any risk situations are resolved, ensuring customers appointments go ahead as planned, with the risk of no-shows kept to a minimum.

**How you will do it**
- Fully utilisation of the IPT system for planning & tracking purposes
- Manage all inbound and outbound telephone activity, providing cover for all areas within the UK.
- Maximise engineer productivity through optimising the utilisation of available resource, ensuring diaries are fully booked and correct hours are assigned for all work
- Maximise resource utilisation, direct and sub contractor labour where available, with a view to minimising downtime/lead times
- Ordering the material in a timely manner for customers visits, liaising with third party providers to ensure lead times are understood and agreed with the customer
- Support in-field activities which the Planner can impact, such as providing job details to engineers for work the next day, payment for up sales on the day, scheduling return visits as required.

**What we look for**

**Required**
- Minimum 3 years experience gained working within a customer focused environment
- Good level of basic education, ideally to “A” level

**Preferred**
- Scheduling / planning experience

If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive salary, pension, life assurance, employee assistance program, employee referral scheme, discount on our security products plus voluntary schemes for childcare vouchers, cycle to work, eye care vouchers and holiday purchase.

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