Contractor Coordinator

JLL supports the Whole You, personally and professionally.
Contractor Coordinator
Based - Derby at our Rolls-Royce site
Hours - 40 Monday to Friday
The Subcontractor Coordinator will be responsible for supporting the JLL and Rolls-Royce management teams to deliver exceptional client service, contract delivery through subcontractor management, and act as ambassador of the JLL team on site. 
**KEY RESPONSIBILITIES**:
Day-to-day site management activities including site functionality, escalation management, planning and Client satisfaction.
Working in accordance with health and safety measures and promoting best practice amongst colleagues, contractors, and vendors at all times
Reviewing and approving risk assessments and following safety protocols.
Managing and reviewing health and safety documentation to ensure compliance and safety on site.
Support Building Management Systems, creating and managing contractor bookings, Environmental Health and Safety and Quality Compliance, etc. as required.
Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures. Management against Rolls-Royce Control standards is key.
Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements, as required by JLL or Rolls-Royce.
Ensuring contractor safety, housekeeping and cleanliness is delivered to the highest standard, working closely with Rolls-Royce subcontractors, monitoring works and conducting audits.
Ensuring timely delivery of subcontractor works, ensuring that risks are identified, and lessons learned are documented and shared.
Building relationships with both internal and external customers including the Rolls-Royce stakeholders, partners, and vendors to ensure the best Client experience.
Communicating efficiently to keep the Client and management team informed of any elevated risks or events, as necessary.
Providing leadership, direction and mentoring the JLL team and vendors on site to promote a positive and engaged team culture with a focus on excellent customer experience delivery.
Assisting the Facilities Manager in ad-hoc duties as required
Supervising and monitoring subcontractor’s day to day work.

**ABOUT YOU**:
You have direct contractor management experience and associated team management skills to deliver services.
You have experience using a Computerised Maintenance Management system for managing contractors.
You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.
You have experience in project/ subcontractor Management or team delivery (desired, not essential).
You are an active problem solver
You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach.
You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
You are open and have good communication skills.
You strive for excellence in what you do and share ideas for improvement.
You are proficient with Word and Excel and have a keen interest in technology.
You are adaptable to work to requests and projects that may vary from day to day.
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Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.