Customer Service Coordinator
5 days ago
Overview:
Key objectives:
- Commitment to delivering an unrivalled level of Customer Service - ensuring every customer receives a warm welcome and a positive customer experience
- Collaborate with internal departments to ensure seamless communication and execution of customer requirements
- Prioritise and plan workload effectively with the ability to process data in an accurate and timely manner
- Effectively create and manage lead activities within the CRM system, ensuring an efficient and organised handling of the process
- Manage issues or potential conflicts in a timely and professional manner
**Experience**:
- Excellent written and verbal communication skills
- Proficient IT skills and experience in using computerised systems (MS office-including intermediate Excel skills)
- Minimum of two years’ experience, gained within administration / customer service role
- Previous experience within the training/competency sector would be beneficial
- Customer focused, enthusiastic and confident interacting
- Problem solving and analytical skills
- Accuracy and attention to detail
- Resilient, adaptable and able to work both collaboratively and independently
**Job Types**: Full-time, Permanent
Pay: £26,500.00 per year
**Benefits**:
- Additional leave
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 22/01/2025
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