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Practice Coordinator
2 weeks ago
Starjumpz is a rapidly expanding dynamic and innovative private children and young people’s centre which offers assessment and treatment of children with a broad range of needs. This is an exciting opportunity to work in a busy, multi-tasked, customer focused service with a team who are passionate about helping children and their families, and about supporting each other in order to offer the best possible service.
Starjumpz is located in a modern purpose designed and newly refurbished building of 3000 sq feet set in a stunning location with beautiful outside space and views of the countryside. Parking is available onsite.
**Hours**
5 Days per week (to include occasional Saturday’s) - 7.5 hours a day
Flexibility is required and occasional out of hours work to assist with running events.
Holidays - 5.6 weeks including bank holidays
**Job Purpose**
To support the smooth running and effective management of the practice. Assisting the practice manager, CEO and team to provide and further develop an excellent service.
**Key responsibilities**:
- Following up on enquiries
- Booking appointments and organising clinics
- Meeting and greeting clients
- Using practice management system and online diary
- Using electronic records to process data
- Managing calls from a wide variety of teaching and healthcare professionals
- Organising paperwork and resources - Invoicing
- Supporting organisation of presentations and events - Ensuring the centre is presentable
**Personal specification**:
- Caring and empathetic
- Sensitive to the needs of others
- Good listening skills
- Good sense of humour
- Ability to build good rapport quickly
**Skills Specified**:
- Able to communicate clearly in writing and verbally
- Self-motivated
- Enthusiastic, approachable, honest and reliable
- Excellent time management skills and punctuality
- Excellent team player
- Ability to multi-task in a busy environment
- Understanding of the implication of cultural difference for service delivery
**Experience**:
- Experience of working in a busy customer focused environment
- Managing electronic and paper filing system
- Experience of producing reports, forms, marketing material and other documents e.g. tables
- Experience/knowledge of social media platforms such as Facebook/Instagram/LinkedIn - Previous experience/knowledge of working with Mailchimp - Experience/knowledge of working to brand guidelines
**Knowledge & Qualifications**:
- Experience of using Microsoft Office & Excel
- Minimum 4 GCSEs (or equivalent) including Mathematics and English
- Base knowledge of Neurodevelopmental conditions is desirable
**General terms**:
- Abide by and enforce the Starjumpz Policies
- All employees have a duty of care to safeguard Children and Adults and to act on any concerns to ensure that each situation is appropriately assessed and investigated.
- Statutory and Mandatory training provided
- An enhanced DBS will be required for the successful applicant
**This role profile is not exhaustive and you may be directed to complete other tasks as required. These duties will always be reasonable and deemed within the expectations of your position**.
**Salary**: From £20,000.00 per year
**Benefits**:
- Company events
- Company pension
- On-site parking
COVID-19 considerations:
We follow Government and NHS guidelines
Ability to commute/relocate:
- CROWBOROUGH: reliably commute or plan to relocate before starting work (required)
Work Location: One location
