Customer Service Advisor

Role - Customer Service Advisor
Location - Great Shelford, CB22
Salary - £22,000 per annum
Working Days & Hours - Monday to Friday 08:45am - 5:30pm (1 hour lunch) + 1 Sat in 4, 9am - 1pm
Employment Type - Full-Time, Permanent, office-based

Are you looking to start or progress your career in the property the industry?

Are you a strong administrator with excellent customer service skills? If so, we want to hear from you

**Countrywide** is seeking enthusiastic and passionate individuals to join an established Property Management team based within our lively Lettings Support Centre in Great Shelford, CB22.

**Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group. Our Property Managers play a pivotal role in ensuring that our customers and clients receive the service they deserve throughout their time with us; so we're on the lookout for those with great communication and relationship** **skills and a passion for property

**The role of a Customer Service Advisor**:
You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:

- Managing repairs and maintenance
- Dealing with tenant arrears
- Negotiating end of tenancy deposits
- Complying with gas audits
- Having a competent lettings legislation to help and support where necessary

**Skills & Sttributes of a Customer Service Advisor**:
We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively. If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partners and suppliers. You’ll need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions that will improve our customers' journey.

You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets.

**What you get in return for a career with Countrywide**:

- 23 days annual leave increasing with long service
- Pension scheme
- Full training provided with excellent career progression opportunities throughout the business, including industry recognised qualifications (ARLA)
- Outstanding discounts across retail, entertainment, travel and health

**Why join us?**

At Countrywide, our passion for property and strong focus on people set us apart. We don't see buying, selling, renting and letting as processes - for us, they're all about important, life-changing moments. Which is why we empower our people to create exceptional experiences. The size and scale of our business will open up huge opportunities for you, whether you want to broaden your skills by taking on a different role or progress upwards to take on more and more responsibility. Meanwhile, the fact that we're always highly responsive to change makes this an incredibly exciting and inspiring place to develop your career.

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don't already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards