Money Support Officer

Job reference

REQ000937

Date posted

30/05/2025

Application closing date

18/06/2025

Location

Various locations in the borough

Salary

£31,347 - £36,618

Employment type

Fixed Term

Contractual hours

36

Basis

Full time

Job category/type

Family Support

Blank

Job description

**Money Support Officer**
**Location of work**: Town Hall / Harlequin/ Earlswood Depot/Hybrid working (Home-working)
**Salary**: £31,347 - £36,618
**Basis**: Fixed term (12 months), 36 hours per week

**About the Role**
An excellent opportunity has arisen for a Money Support Officer to join our team. The role involves working in the Money Support Team who sit within the Intervention Team at Reigate and Banstead Borough Council.

You will be joining an innovative multi-agency team which supports the successful co-ordination of local statutory and voluntary services and offers person-centred support to individuals to enable sustainable change. In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

Ideally applicants will be familiar with the benefits system and will have experience of working in a role providing money support.

**About the Person**
You must have excellent verbal and written communication skills, be an outstanding team player and be able to work on your own initiative. A commitment to providing high standards of customer service, with the skill and discipline to deliver this across a varied workload and to work to deadlines are essential.

We are looking for a positive, supportive, flexible and innovative person that can engage well with households experiencing financial difficulties. You will be a colleague with an outstanding commitment and enthusiasm in supporting our most vulnerable residents.

You will have detailed knowledge of the benefits system including Universal Credit and experience of working in a busy front-line service. You will provide comprehensive money support to households with a range of circumstances. You will meet with clients, assess their circumstances, and identify their options. You will work collaboratively with other partners including internal teams, domestic abuse support services, landlords, DWP, other relevant stakeholders.

The role is largely Town Hall based at our modern offices in Reigate as well as visiting residents in the borough. Some hybrid working, if agreed with the Senior Money Support Officer.

**Staff Benefits**
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with:

- Competitive annual leave
- An inclusive and social working environment
- Staff wellbeing activities
- Staff Network Groups
- Hybrid working
- Training and career development
- Modern offices in Reigate town centre
- Contribution of 15% towards the LGPS pension scheme
- Access to a reduced annual ‘Better’ leisure centre membership
- Discounts for local and high street stores
- A cycle lease scheme through salary sacrifice
- Flexible working

**Additional Information**
For an informal discussion about the role, please call Jemma Rowe and Senior Money Support Officer on 01737 276129/07974325285.

**Closing date: Wednesday 18/06/25**
**Interview date: Wednesday 25/06/25**

**Values and Behaviours**
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.