Transition Manager

**Transition Manager - Nottingham** **Purpose of Role**: An essential element of the Transition Manager role is the ability to plan and manage service onboarding activities and changes, for new and existing Managed Services customers. Activities include the integration and acceptance of contracted portfolio servicesinto the "business as usual" service delivery teams. **Key Duties and Responsibility**: - Effectively manage time, prioritise work, multitask across a number of projects, and work in a fast paced environment - Understand the detail of all aspects of the project to be delivered, or contract to be onboarded, ensuring a thorough understanding of our clients obligations, and that these are covered by the project or transition plan - Manage the delivery of IT projects, through thorough planning and efficient task management - Manage the onboarding of Managed Services, both in to, and out from, our client from plan through to execution and acceptance, ensuring the smooth on-boarding or off-boarding of services - Confidently describe and demonstrate the Project and Transition Management lifecycle to the wider teams and customers. - Agree the scope of the project or service onboarding activities, obtain customer sign off, and ensure the scope is adhered to - Manage resources and cross-functional team communication through the most appropriate tools and methods - Host regular progress review meetings, focussing on performance against plan, challenges, change requests and improvement or efficiency initiatives - Build and manage strong relationships with key customer stakeholders - Agree and manage a stakeholder engagement and communications plan, including RACI matrices to clearly confirm areas of accountability and responsibility - Understand the resources and costs required in the delivery of the projects, and manage and maintain an accurate record of the charges, costs, and billed activity - Prepare regular Progress Reports, incorporating appropriate indicators to show the status of tasks to the plan, risks and challenges - Manage risks and issues relating to the scope, timeline, commercial and operational aspects of the project or new service, including an action plan to address each issue or to mitigate the risk. - Manage requests for change to the scope, timeline or budget, to include the necessary impact assessments and required actions - Act as a point of management escalation for internal and external stakeholders - Ensure solutions and processes are tested prior to launch. - Identify the need for a technical handover from the project team to the "business as usual" service teams and facilitate the handover **For the onboarding of Managed Services contracts**: - Create, agree and publish an in-life service Operations Manual that clearly defines the service obligations, deliverables and responsibilities - Determine the readiness levels of the service providers, with regards to Managed Services go lives, and manage readiness gaps and action plans to close the gaps - Agree and execute exit plans, where required, to manage the exit of any incumbent suppliers - Where appropriate, ensure that all elements of the service, which are to be delivered via partners and/or 3rd Party’s, are fully understood by the delivery teams and that the partner is managed appropriately to ensure their obligations are met - Support pre-sales and service design activity for new services & solutions, together with the wording and project plans to support new business opportunities and tenders - Continuous improvement of the project and service onboarding process through post-transition lessons learned reviews **Skills and Qualities**: **Transition Manager will demonstrate**: - Experience of planning, and the use of planning tools such as Microsoft Project. - Experience in external client facing roles delivering IT Project and Transition services to Enterprise Customers - A strong understanding of Managed Services and IT Service Management, including support models and processes, and ITIL - Gravitas and excellent relationship skills at Senior Management and Director Level - A strong collaborative working capability to ensure all teams deliver to their full potential - A continuous improvement ethic - ability to identify, drive and implement improvements to processes and toolsets in order to gain efficiencies within the team, and wider business areas. - The ability to plan, run and manage effective meetings at all levels - The ability to create process maps to demonstrate a visual representation of our clients processes - Strong reporting and analytical capability - Ability to present to internal teams, and external clients, face to face or using online meeting tools - Good commercial awareness, with the ability to understand contractual terms - Good financial acumen, with sound cost management **Technical Skills**: - A clear understanding of the technologies and solutions within our clients portfolio - Advanced knowledge of the Microsoft Office Suite of products, in particularly an ability to plan projects using MS Project - ServiceNow knowledge (Desirable) - ITIL Foundation V3/V4 (Essential) - ITIL Service Transition or ITIL Managing Professional Transition V4 (Desirable) - Prince 2 Foundation (Essential) - Prince 2 Practitioner (Desirable)