Passenger Services Operative

2 weeks ago

Newcastle upon Tyne, United Kingdom Newcastle International Airport Ltd Full time

**Want to join the named 'Airport of the Year'?**

Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations.

The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2023 alone, we welcomed 4.9 million people to our Airport.

Newcastle International Airport is the primary international gateway to North East England and offers visitors and employees easy access to a region rich in historical heritage, which benefits from easy access to blue flag beaches and dramatic landscapes, combined with a breadth of contemporary culture associated with life in a vibrant modern city.

**About the role**

This role will involve working as part of the Passenger Services Team and with the wider Terminal Operations Team and Business Partners; to oversee and monitor every the PRM check in function and Bagwrap Operation, so as to coordinate its efficient running.

This role is not limited to but will also include:

- Effectively coordinating departmental activities, to include allocating and prioritising departmental work activities by communicating with colleagues, business partners and supervisory staff, whilst staffing the Passenger assistance reception area.
- Cooperating with the SCADA belt team to assess and clear any landside belt blockages and escalate to SCADA team if belt blockages cannot be resolved.
- Working collaboratively with NIAL Business Partners and the wider Terminal Operations Team.
- Ensuring an exceptional level of customer service, whilst delivering all aspects of the departmental remit in accordance with the company customer service ethos.
- Adopting safe working practices, ensuring in particular that methods of working minimise risk to self, work colleagues, staff and the environment.
- Some shifts may start before public transport times during the early hours and applicants without regular access to a vehicle or other means of transport should consider this carefully. However, many of our colleagues do consider this a welcome aspect of the role, allowing them to undertake enjoyable work whilst managing other commitments, for example around family demands.

**Why come onboard?**
Free on-site car parking whilst at work
Generous annual leave entitlement
Access to contributory pension scheme
On-site occupational health support
On-site physiotherapist
Employee assistance support
Subsidised private healthcare
Employee discounts at airport Park & Fly /retail / catering outlets
Company and Performance related bonus scheme
Subsidised membership to our on-site gym

**Final call for Passenger Services Operative (Support)**

This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record.

Newcastle Airport Limited promotes the equality of opportunity.

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