Passenger Operations Coordinator

6 days ago

Newcastle upon Tyne, United Kingdom DFDS Full time

Is delivering an excellent service to customers essential to you? Do you enjoy communicating with a variety of people? Can you manage queries quickly and efficiently to ensure a swift resolution? If so, we’re looking for you

Due to growth, we are looking for a Passenger Operations Coordinator to support with checking in passengers on our ships. You’ll be assisting with departure and arrival procedures and be responsible for all new bookings and passenger check-in. We’ll give you all the training you need and support you in your role to ensure you deliver the best service possible to our customers. You’ll also need to resolve queries, offer advice and guidance, and assist with general information. We’ll also need you to communicate with third party stakeholders including Border Force.

Alongside your busy day to day activities, you’ll need to stay abreast of any changes of regulations within the industry and maintain up to date knowledge of developments so we can communicate this to our colleagues.
**Please note - This is a 6-month FTC role working 16 hours per week.**

Now about what we can give you. You’ll become part of a great business who take our people development seriously. You’ll be able to access some fantastic benefits such as:

- Life assurance cover
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:

- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
- Access to Thrive, our award-winning Wellbeing platform
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing
**Who We Are. **DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.8bn. To over 8,000 freight customers, we deliver high performance and superior reliability through shipping and port terminal services, and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 7,000 employees are located on ships and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.

**Region**:
England

**Job type**:
Fixed Term Contract

**Working hours**:
Part-time

**Location**:
Newcastle

**Contacts**:
Talent Acquisition Team

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