Claims Coordinator
5 days ago
We are a highly experienced building contractor servicing the insurance repair industry. We are based in Stockport and mainly work within the North West. This role is responsible for coordinating and supporting the management of the construction work associated to an insurance claim. You would handle client claims from point of approval through to completion, providing a high level of customer service across multiple different communication platforms.
Job Specification
- work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
- take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
- engage with third parties, in particular clients, subcontractors and suppliers
- keeping our customers claim journey as short as possible by proactively chasing updates
- demonstrating effective planning and organisational skills
- coordinate necessary repairs from an estimate of repairs and bringing works to a conclusion within budget
- keeping inventory of required materials for the running of the project and ordering items as required
- regularly review and control project programme/risk/costs/margin and other due diligence
- coordinate in house direct labour and subcontractors to complete planned works
Desired Experience
- Experience of the insurance/ building industry would be a distinct advantage
- Experience of managing direct labour teams would be preferred
- Planning and budget control
Essential Experience
- Ability to prioritise and organise own workload to ensure that deadlines are adhered to
- Ability to work under pressure and without supervision
- Ability to liaise with colleagues when appropriate
- Ability to develop and sustain relationships with both internal and external customers
- Confident and effective telephone skills
- Adaptable to change
- Strong relationship building skills and a professional and approachable manner
- Ability to work towards Service Level Agreements with accuracy
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Stockport: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Claims Processing: 1 year (preferred)
Work Location: In person
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