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Business Support Executive
2 weeks ago
Maternity Cover Role
Overview
We are seeking a dedicated and organised Business Support professional to join our team. This role offers an excellent opportunity for individuals with strong administrative skills and a keen eye for detail to contribute to the smooth operation of our organisation. The successful candidate will provide essential support across various departments, ensuring efficient workflow and effective communication. Prior experience in office administration and proficiency with relevant software tools are highly desirable.
Duties
Provide business support to the necessary functions across the organisation (Sales, Accounts, Commerce and Operations).
Planning and coordinating administrative procedures and systems and devising ways to streamline the existing processes.
Oversee the receipt and distribution of electronic inbound sales enquiries and orders and assign responsibility to the correct recipient.
Coordinate the carrier network to include national, international and pallet deliveries from UKPOS. This should include the processing of claims and recording of information relating to such claims.
Manage customer related issues and an enquiry to ensure customer service levels are achieved and ensure the customer experience is exceptional. Use data warehouse to record the issues.
Create, assign and manage the cases information within CRM and Data warehouse. Use the data to identify where improvements can be introduced to improve the efficiency of our actions.
Take ownership for live chat and ensure enquiries are managed efficiently and opportunities are exploited to increase revenue and profitability.
Manage the returns process and identify opportunities for improvement and efficiencies. Ensure goods are returned and the associated costs are allocated correctly.
Support web based activities to optimise this channel.
Manage and coordinate the retention of business associated data inline with legal requirements, this will include the confidential destruction of unnecessary data.
Take responsibility for the phone management system and the communication of information pertaining to the sales team's contribution, adding opportunities for improvement where necessary.
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Manage schedules and deadlines to ensure they are met or exceeded.
Experience
Previous office or administrative experience is preferred but not essential; training will be provided for the right candidate.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Adobe Illustrator applications.
Strong typing skills with high accuracy and speed.
Experience with data entry tasks and maintaining organised records.
Excellent organisational skills with the ability to prioritise tasks effectively.
Good communication skills, both written and verbal, including professional phone etiquette.
This role offers a supportive environment where organisational talent and attention to detail are valued. The ideal candidate will be proactive, reliable, and eager to contribute to the efficiency of our organisation's operations.
Job Type: Full-time
Pay: From £24,420.00 per year
Work Location: In person
