Quality Control Rework Assistant
1 week ago
Rework
To rework products so they are compliant with the law; to carry out work on products to improve their general quality and appearance.
Keep an accurate record of the number of units completed and ensure the completed job is clearly identified with the sku and number of units and placed in the designated area ready for the DC to collect.
Complete work in an efficient manner copying the completed “work sample”. Particular attention should be paid to the accuracy and tidiness of the work so that the appearance of the product is not compromised.
Collect worksheets and completed samples to be collected/obtained before commencing a job from Quality Control Manager or in their absence a member of the QA Team
On completion of a job fill in the worksheet information and leave in the relevant tray for collection or pass directly to the Quality Control Manager.
Notify the Quality Control Manager or any other member of the QA Team if there is an issue with the current rework job they are working on.
If labels or other rework paraphernalia is running low notify the Quality Control Manager or if they are not available another member of the QA Team
Communication
Maintain good communication links in particular with external partners.
**Experience**:
Demonstrable experience of working on own initiative and to tight deadlines.
Experience of working with high volumes of products.
Able to adapt to new situations and think on your feet.
Skills / Abilities
Attention to detail
Desirable
Fluent in a European language (preferably French, Spanish or German)
Customer Service
- Maintain a strong customer service focus
- Build and maintain internal and external customer satisfaction
- Assist in the investigation of customer product related complaints
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