Customer Service Advisor

2 weeks ago

Newcastle upon Tyne, United Kingdom Morrison Data Services Full time

**About The Role**:
**A bit about the role**

Based in our Newcastle upon Tyne office, the Customer Service Advisor will provide excellent service to customers, Morrison Data Services colleagues & employees of Energy Suppliers via both inbound and outbound telephone calls

**Key Responsibilities for this role**
- First point of contact for customers, colleagues & Suppliers, providing support to resolve issues, requests and queries
- Promote and maintain a positive attitude, a high level of professionalism and reliability through attendance
- All work to be managed within the agreed department KPIs
- An aptitude for investigating and problem solving
- Liaise with various levels of Morrison Data Services & Suppliers
- Ensure adherence to internal and contractual quality standards
- Ensure all calls are answered and handled within internal and contractual SLAs
- Ensure all expressions of dissatisfaction are handled at first point of contact where able, or escalated immediately to enable prompt resolution

**What you will bring to the role**
- Inbound and outbound call experience
- Excellent verbal, listening and communication skills
- Demonstrable customer facing role experience
- Well organised and able to prioritise
- Dedicated to the provision of excellent customer service, and desire to go above and beyond for customers
- Professional telephone manner
- Self-motivated and enthusiastic
- Delivering objectives and adhering to KPIs
- IT literate

**What we can offer you**
- 25 days holiday + 8 days bank holiday
- Access to employee assistance programmes
- Discounts with national retailers
- Eye care vouchers
- Mobile Phone Discounts
- Reward & Recognition Scheme

The package:

- £10.07 per hour
- 29p per hour of the £10.07 hourly rate of pay is an hourly non-consolidated guaranteed allowance for contracted hours worked.

**About The Company**:
Morrison Data Services is proud to be one of the UK's largest utilities support organisations - and we’re still growing, with some exciting times ahead We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress.

Morrison Data Services is a part of M Group Services, a £1.7 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. M Group Services have been one of the Times 100 Top Track Companies for the last three years running and in 2021 was presented with the Armed Forces Covenant Gold Award. Across all our businesses, we work hard to facilitate an environment that values and promotes our colleagues.

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