Servicing Accounts/sales Admin Officer

**Summary**
We have a fantastic opportunity for a driven and dedicated individual to join our Servicing team. The Servicing Accounts/Sales Officer will manage all aspects of servicing jobs for a busy local Roller Shutter company - from acquiring and retaining business, providing quotes, scheduling work to our Servicing Engineers, maintaining asset registers.

The Servicing/Accounts Sales Officer will also take a role in supporting the Roller Shutter Services Director with HR. Will manage the maintenance and compliance with Constructionline and Safe Contractor policies and procedures, and have the experience and flexibility to carry out varied office duties.
**Responsibilities**
- Seeking out, establishing and maintaining relationships with operational contacts within each client and proactively developing and retaining key customer accounts.
- Proactive sourcing of new service clients.
- Providing high quality, up-to-date documentation for all service arrangements.
- Maintenance of asset logs for customers with dates when servicing is due.
- Maintaining up to date servicing policies and checklist.
- Tracking all new installations and creating quotes for clients when the annual service is due.
- Proactive chasing of service quotations.
- To create and maintain the monthly service schedule of work that meets SLAs, including any recommended prioritisations, and contact the premises managers to agree the booking for the visit
- scheduling work to our Servicing Engineers
- Keeping Servicing cost information up to date.
- Making sure that all client account and contract details are up to date.
- Escalating operational issues to Roller Shutter Services Director.
- Produce method statements and risk assessments when clients require.
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
- Liaison with accounts, so invoicing for servicing can be prepared.
- Create management reports for clients or for the Director when required.
- Manage HR policies and procedures - including maintenance of staff annual leave calendar, engineer queries, and new starter inductions.
- Maintenance and compliance with Constructionline and Safe Contractor policies and procedures.
- Support the Director and Technical Operations Manager with varied office duties as and when required, such as - fleet management of company vehicles.
- Support the Technical Operation Manager with the regular auditing of work being done and customer service being provided to ensure all standards are met and that servicing work is carried out effectively, correctly, and thoroughly

**Competencies Required**
- Excellent communication skills, both written and verbal, when seeking new client business, maintaining existing relationships with clients and with staff in the RSS organisation.
- This is going to be a busy but rewarding role, and you must be able to remain calm and professional and work well under pressure.
- Strong attention to details in maintaining records and understanding and complying with policies and procedures.
- We are looking for someone who is passionate about delivering exceptional service and always looking one step ahead.
- Highly organised and excellent planning skills.
- IT skills - good use of MS Office, SAGE Accounts, Web portals.
- Good numerical skills.
- Able to work on own and take responsibility to complete tasks.
- Problem-solving skills.
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations and managing complaints.
- Creative thinking, to be able to come up with new ideas to improve customer service standards.
- Experience in negotiating and working with suppliers and customers.
- A commitment to improve your customer service skills on an ongoing basis.

**Experience Required**

**Essential**
- GCSE’s or equivalent required
- Experience of leading on HR policies and procedures.
- 5 years’ experience in working in a busy office environment.
- Track record of working in customer service, including maintaining customer relationships and ensuring repeat customers and maintaining customer SLAs

**Desirable**
- Working in a busy office environment for a small company.
- Industry working knowledge of standards and practices, including product details and company services offered.

**Schedule**

Monday to Friday, 8.00 am to 4.00 pm

**Job Types**: Full-time, Permanent

**Salary**: From £12.00 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- administration: 1 year (preferred)

Work Location: One location