Accounts/ Sales Administrator

**Summary**

The Accounts/Sales Administrator will work as part of a small team for a busy local Roller Shutter company responsible for raising invoices, taking card payments, chasing quotes, chasing payments, negotiating sales, updating of customer statements and payments and sales records.

Part time - 3 set days a week: Monday, Tuesday & Wednesday. Hours of work are 8.00am-4:00pm, 22.5 hours per week

**Responsibilities**
- Management of a portfolio of customer accounts and ensuring customer database is up to date with contact details.
- Pro-active following up of customer quotes and customer negotiation to generate work.
- Ensuring that all jobs done have an associated invoice created - carrying audit and quality checking to ensure none are missed or incorrect.
- Producing high quality, accurate invoices with attention to details such as dates and times matching to job sheets, calculating invoice costs, and including customer purchase orders.
- Proactive chasing of overdue payment of invoices.
- Answering accounts telephone queries and taking card payments.
- Daily updating of customer payments.
- Dealing proactively with customer queries, written and verbal.
- Creating Method Statements and Risk Assessments for customers when required.
- Producing management reports for the Director.
- Liaison with the Director and Service/Office manager in resolving any cost or account queries.
- Escalating account issues to RSS Director.
- Support the RSS Director, Technical Operations Manager and Service/Office Manager to carry out any other varied office duties as and when required.

**Competencies Required**
- Excellent numerical accuracy and attention to detail.
- Excellent communication skills, both written and verbal.
- Able to work in a small busy office and able to remain calm and professional and work well under pressure.
- Strong attention to details in maintaining records.
- Highly organised and excellent planning skills.
- IT skills - good use of MS Office, SAGE Accounts, Web portals.
- Able to work on own and take responsibility to complete tasks.
- Problem-solving skills.
- Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations and managing complaints.
- Interest and enjoyment in working with people.

**Experience Required**:
**Essential**
- GCSE’s or equivalent required
- 2 years’ experience in working in a busy office environment.
- Accounts experience.
- Customer Service experience.

**Desirable**
- Working in a busy office environment for a small company.
- Working in manufacturing industry.

**Job Type**: Part-time

Pay: From £12.50 per hour

**Benefits**:

- On-site parking

Ability to commute/relocate:

- Bickerstaffe L39: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person