Contact Centre Agent
2 weeks ago
Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Contact Centre Agent. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop.
WHAT WE CAN OFFER YOU
- 22 days holiday plus bank holidays AND your birthday off
- We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
- Family run business and friendly culture
- Specialist training with BMW UK
- BMW accreditation
- Ongoing development and achievable career path
- State of the art facility and working environment
- Life Assurance Scheme
YOUR RESPONSIBILITIES
- To deal with on a daily basis all inbound service calls for the group’s service centres in relation to service booking and other service related items.
- To make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items.
- To maximise revenue of the Group service departments though the upsell of products and services as well as the handling of customer objections.
WHAT WE'RE LOOKING FOR
- Previous experience in a similar role working for a prestige brand.
- Excellent customer service skills.
- Reliable and focussed.
- Ability to work well under pressure and to tight deadlines.
- Ability to work within a team environment.
- Excellent attention to detail.
- Ability to use own initiative.
- Experience communicating with Senior Management.
- Service Advisor Background (Desirable but not essential).
- Ability to work weekends.
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