Customer Contact Agent
2 weeks ago
**About Us**
At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and efficiently, helping us to achieve our overall business goals and objectives.
**The Role**
Reporting to the **Customer Contact** **Team Manager**, the **Customer Contact Agent** is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.
The Customer Contact Agent role is a crucial company ambassador as ‘the voice of Kwik Fit’ striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail.
**Key Accountabilities**
- Handle high volume incoming calls from new and existing customers
- Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes.
- Provide specific product knowledge/technical advice as required ensuring that the customer’s needs are fully met with confidence.
- Source correct product items required using business systems and processes in line with Customer requirements
- Recording where Customer demand has not been met
- Maintain high levels of customer awareness and flexibility.
- Report areas of improvement or concern to line manager.
- Work as a conscientious team member.
- Promote a professional image of Kwik Fit at all times.
- Undertake and maintain training as required.
- Reporting to the Customer Contact Manager and Contact Centre Operations Manager when required.
**Skills & Experience**
- Proven track record of good customer relations,
- Call centre experience and or Fast Fit industry/fleet experience is ideal
- Capacity to effectively deal with high volume customer queries
- Exceptional communication with problem-solving skills
- Good keyboard skills.
- Flexible approach to work, demonstrating a ‘can do attitude’
- Ability to build trust and resilience to achieve goals
**Other**
- Proven track record of good customer relations,
- Call centre experience and or Fast Fit industry/fleet experience is ideal
- Capacity to effectively deal with high volume customer queries
- Exceptional communication with problem-solving skills
- Good keyboard skills.
- Flexible approach to work, demonstrating a ‘can do attitude’
- Ability to build trust and resilience to achieve goals
Various shift patterns available, both full time and part time options
- Monday to Thursday - 8.30am until 5.30pm, 32 hours
Monday to Wednesday and Saturday to Sunday - 11.30am until 8.30pm, 40 hours
Wednesday to Sunday - 11.30am until 8.30pm, 40 hours
Monday to Thursday - 11.30am until 8.30pm and Friday 4.15pm until 8.30pm, 32 hours
Monday to Friday - 4.15pm until 8.30pm, 20 hours
Thursday, Friday - 1pm until 6pm and Saturday, Sunday - 8.30am until 5.30pm, 25.5 hours
Monday, Tuesday, Friday and Sunday - 1pm until 6pm and Saturday - 8.30am until 5.30pm, 27 hours
Monday - 1pm until 6pm, Saturday 8am until 5pm and Sunday 9am until 6pm, 20.75 hours
Wednesday - 1pm until 6pm, Saturday 8am until 5pm and Sunday 9am until 6pm, 20.75 hours
Monday - 9am until 6pm, Saturday 8.30am until 6pm and Sunday 8am until 1pm, 21.25 hours
Job Reference: KF08230
-
Customer Contact Agent
7 days ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
7 days ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
5 days ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
7 days ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
2 weeks ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
5 days ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
2 weeks ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
1 week ago
Warrington, United Kingdom KwikFit Full time**About Us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Customer Contact Agent
2 weeks ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
-
Part Time Customer Contact Agent
7 days ago
Warrington, United Kingdom KwikFit Full time**About us** At Kwik-Fit we strive in providing the best service possible, keeping our drivers happy and back on the road. This is where you will come in joining our Kwik-Fit family to be part of our integral team. Joining an exciting fast paced environment where you will use your knowledge and skills to help keep our Kwik-Fit centres running smoothly and...
