Quality & Governance Lead

Overview:
**Change Grow Live** are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are

An exciting opportunity has arisen for a
**Quality & Governance Lead** to work as part of the newly implemented Southwest Prison Service supporting the organisation to fulfil its legal and regulatory requirements in a way that improves service user and staff experience. You will focus on identifying efficiencies or gaps in support, ensuring that service users consistently receive high quality and effective services.

This is an excellent opportunity for someone with sector experience looking to further their career with a charity dedicated to your personal and professional development.

**Where**:One of 10 South West prisons, with home working and frequent visits to other prisons across the region (*details of Prison sites at end of document) A full UK driving license and own transport is essential for this role

**Hours**:37.5hrs per week

**Salary**: £37,790 - £42,129

**Responsibilities**:
**About the role**:

- Lead on all incident review processes including mortality investigations within the service and produce internal and external reports (for example, coroners reports)
- Maintain internal records in regard to Coroner Reports and Inquest Correspondence
- Act as point of contact across Southwest HMP Cluster for the PPO (Prison and Probation Ombudsman) and ensure all staff understand their responsibilities in regard to PPO investigation processes
- Provide quality assurance (QA) support for external facing reports, liaise with the central Assurance Team for any high-risk cases identified
- Train and coach managers in investigation and report writing skills
- Using qualitative and quantitative data and information, identify systemic learning that informs local, regional, and organisational intelligence
- Assess learning themes and working alongside local and regional leadership teams, identify opportunities to develop SQIP (service quality improvement plan)
- Monitor and evaluate the effectiveness of any improvement measures implemented via the SQIP
- Contribute to policy development to improve practice through the use of effective systems and tools
- Collaborate with other partners including wider prison healthcare services to ensure the best service and treatment experience for service users
- Monitor, evaluate HMP and CGL initiatives such as “Through the Gate” and seek to continuously improve quality of service delivery
- Communicate, monitor, and evaluate CGL Audit and any other Audit/Inspection processes such as HMIP across all Southwest HMP Cluster
- Liaise with other HMP departments to support resolution of any identified barriers to service users' access to interventions as and when required

**About you**:

- Knowledge of Ministry of Justice Coronial processes
- Experience or understanding of working with service users and staff teams in a custodial environment
- Knowledge of pharmacological and psycho-social interventions for those with problematic substance misuse
- Well-developed and creative communication skills with the ability to influence and persuade key personnel to continuously improve practice
- Knowledge and understanding of quality improvement cycles and how to implement them effectively
- Experience in project development and/or change management
- Confidence to work autonomously as well as part of the team
- Show commitment to facilitating positive outcomes for service users whilst employing an empathetic and non-judgmental attitude
- Able to work as part of a senior management team inc. chairing meetings and line managing staff.

**What we will give to you**:

- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service, capped at 30 days
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
- Refer a Friend Scheme

**_
Please read attached Job Description for a more detailed outline of responsibilities and Person Specification_**

If this sounds like you and you’d like to begin your journey with
- Prisons working in: Exeter, Dartmoor, Channing’s Wood, Bristol, Erlestoke, Leyhill, Ashfield, Guys Marsh, Portland, The Verne