Reporting Administrator

DRSS has two key delivery areas - supporting quality and transparency through its referral management service; and promoting best practice through referral pathway review.
The Devon Referral Support Service is an integral part of the wider Delivery directorate and enacts the relevant strategic and operational asks of the directorate.
The post holder will be required to deliver an effective and competent level of administrative support to the Reporting Team, aiding the day-to-day running of the Reporting function.
Consistently deliver a “client-focused” service which promotes good customer service and effective working relationships.
As part of this role, there will be a requirement to work in a matrix and flexible way across multiple areas/teams to support business needs. The objectives of the role will be regularly reviewed to align to organisational priorities.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
**Provide support to the Reporting/Business Systems team by**:
Process regular data extracts in accordance with relevant procedures, thereby maintaining the quality and content of data held within the team
Refresh regular reports to ensure stakeholders have up-to-date information to aid decision making
Maintain DRSS SQL tables resulting in a robust, efficient, secure data warehouse
Assist with the routine maintenance and configuration of DRSS systems (e.g. SystmOne, DRSS database)
Build and maintain Microsoft Office 365 Forms
Contribute to the updating of standard operating procedures (SOPs) as necessary
Assist in the supervision of the day-to-day running of the service, resolving queries or issues within competencies, escalating to a senior colleague if required
Act as first administrative point of contact for the team/directorate, communicating relevant information to stakeholders, referring to others as appropriate
Provide cross cover within own team and other teams during annual leave/sickness absences and busy periods
Support the Integrated Care System by working together with other administrators within the System to provide an effective network of communication
NHS Devon Integrated Care System
As an Integrated Care System (ICS), we recognise now more than ever that we can only provide the care that people really need by working together. Together for Devon therefore represents a partnership where health and care services work together with local communities to improve peoples health, wellbeing and care. It aims to transform health and care services so they are clinically, socially and financially sustainable.
**Our vision is simple**: equal chances for everyone in Devon to lead long, happy and healthy lives. To achieve this, we have set out six ambitions for the next five years that will help us transform services including: Effective and efficient care, embedding the Integrated Care Model, the Devon deal (a citizen-led approach to health and care), Children and young people, Digital Devon and ensuring Equality.
About NHS Devon
As part of the Devon ICS, NHS Devon Integrated Care Board is responsible for the majority of county's NHS budget, and develops a plan to improve peoples health, deliver high-quality care and better value for money. The organisation is led by a diverse board, with an aim to improve peoples lives in Devon wherever they live, to reduce health inequalities and make sure we can deliver these services for the long term.
Detailed job description and main responsibilities
Please see the attached Job description and person specification for full details of the role and responsibilities.
DRSS are currently based at Pomona House, Torquay, however, this base will change to Pynes Hill, Exeter within the next two-year period. This role can be based at either site until then, dependent on preference.
The organisation continues to embrace the benefits of agile, hybrid working. As part of the induction and initial integration with the service some onsite working from both sites may be required.