Repairs Surveyor

**Are you an experienced Repairs Surveyor that can help us make a difference?**

We currently have a fantastic opportunity for an experienced Surveyor to join our expanding team.

Here at Platform, we are passionate about building a better future in affordable homes services and communities and are growing our External Contracts & Delivery team to further support the quality and effectiveness of responsive maintenance across our properties.

This is a permanent role where you will manage the quality and effectiveness of responsive maintenance across the Witham locality while providing technical advice on complex repair issues and escalations. You will also help us ensure that we meet the reasonable, statutory, and regulatory obligations of our customers and will support us in maximising planned investment where possible.

**Some of your daily responsibilities will include**:

- Manage and monitor contractors, ensuring works are delivered safely and to the Platform standard and continually improve customer satisfaction and value for money
- Ensure that pre and post inspections are carried out in accordance with agreed frequency to make sure quality standards are being delivered
- Ensure all repairs works are carried out within target times and commitments to residents and agree the value of disputed works
- Ensure Disrepair and HH Act claims are dealt within prescribed timescales to minimise financial exposure and resolve issues promptly for the customer
- Investigate and respond to customer complaints, confirm root cause and put in place corrective action to prevent repeat failures
- Provide technical advice and support to internal and external customers on a wide range of construction, maintenance and repairs issues

**Some of the great benefits we can offer you**:

- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme and cycle to work scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

**Some of the things we are looking for**
- Considerable experience in housing and/or construction industry
- Experience of Social housing and positive engagement with customers to resolve difficult issues
- Knowledge of Human Habitation Act and Disrepair obligations as it relates to Platform repairs services
- Experience of managing contractors to deliver a responsive and void maintenance services
- Knowledge of the legal and regulatory framework relevant to programmes of works and maintenance
- A sound knowledge of construction and provision of maintenance services

This is a varied role where you will regularly liaise with customers and contractors so you should have strong interpersonal and influential skills with a strong commitment to customer service. You will also be self-motivated and organised and be able to consistently deliver under pressure.
- Although this role is home based, it is essential to have a full UK driving license and the ability to travel around properties within our Witham locality (Please see the attached map highlighting the locality area). Your business travel will be reimbursed from your home address, as per the inland revenue mileage rates._

We aim to hold interviews for this role via MS Teams and will contact you to arrange a suitable time.