Lettings Coordinator

2 weeks ago

London, United Kingdom 360 Resourcing Solutions Full time

Our client has an exciting new opportunity not to be missed

They provide self-catering serviced apartments for the discerning traveller located in the heart of the Royal Borough of Kensington and Chelsea.

With over 220 top quality serviced apartments available with all the facilities which you would expect from a top London hotel, they create an excellent environment to help guests relax and enjoy their stay.

**Key responsibilities of their Lettings Coordinator**:
In this role, you will be dealing with enquiries and reservations across all booking channels promptly to secure bookings.

Other duties will include:

- Taking payments and copies of ID documents from guests in line with booking terms
- Maintaining accurate data on the company’s booking software
- Working with the Lettings Supervisor to develop and implement new marketing strategies
- Preparing welcome information for guests 48 hours prior to arrivals
- Leaving accurate review for guests and responding tactfully to negative ones left by guests
- Liaising with housekeeping team to prepare for arrivals and report any issues to the maintenance team
- Weekly accounting meeting with Lettings Supervisor

**Skills and experience required of their Lettings Coordinator**:

- Ideally have 2-3 years’ experience working in a London residential lettings environment
- Enthusiastic
- Proactive
- Hardworking and well presented
- First class communication and organisation skills
- Able to analyse performance of units whilst making recommendations and developing strategies
- Customer service orientated
- Excellent work ethic - punctual and reliable

If you’d like to join the team as our client’s new **Lettings Coordinator** then please click ‘apply’ today - don’t miss out, they’d love to hear from you

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