Ticketing and Reservations Co-ordinator

**Title**: Ticketing & Reservations Co-ordinator

**Contract Type**:Full Time, Permanent (37.5 hours per week)

**Salary**: Up to £22,000 per annum, depending on experience

**Benefits**:

- Company Pension Plan
- Major Event Bonus Schemes
- Life Insurance
- Employee Assistance Programme
- Discounted Gym Memberships
- Hybrid Working (2-3 days a week in the office)
- Membership to our retail and leisure discounts platform with Sodexo Engage
- Regular Social Events
- Employee Referral Scheme

**Department**: Operations & Customer Experience - Ticketing & Operational Systems

**Responsible to**: Ticketing & Operational Systems Manager

**Location**: UK Head Office (Gloucester) with the option of hybrid working (2-3 days in the office with the rest worked remotely)

There is nothing more important to fans than knowing their official match ticket is safe and secured. It’s the key ingredient to any supporter experience which is why we are on the lookout for a super-keen Ticketing and Reservations Co-ordinator.

If you have a keen eye for detail, a thirst for travel and an interest in being involved in some of the biggest sporting events in the world, this is the role for you.

Working in partnership with England Rugby and The British & Irish Lions, we create fan-led travel programmes and experiences that are second to none. You will play an integral part in the co-ordination, allocation and distribution of match tickets along with processing customer booking confirmation documents.

Once a client submits their booking request, they’re ready and waiting for the all-important booking confirmation - and that’s where you come in Using our reservations system (Tourplan), you will issue confirmation documents which signal to the client that their travel package is safe and secure.

**What we are looking for**:

- A flexible, operationally minded person who’s highly organised, with the ability to co-ordinate competing demands whilst delivering to tight timelines
- Meticulous and conscientious with great attention to detail
- An individual who thrives in high pressure situations and is able to use their own initiative to problem solve
- A flexible approach to work and happy to work weekends and evenings, where required
- A great team player, happy to ‘help out’ in other areas that will only grow your experience and opportunities
- A good working knowledge of Microsoft Excel would be great but not essential, as would Word, PowerPoint and Outlook

**What you’ll be getting involved with**:
**Ticketing**
- Managing match ticket inventory ensuring that internal systems are up to date and accurate
- Building excellent relationships with business stakeholders
- Allocating tickets to clients in a logical and thought-out manner
- Co-ordinating the ticket distribution process using a variety of systems depending on the home Union (e.g. physical tickets, PDF, mobile / app based)
- Your stadium knowledge needs to be spot on, so research is key to be able to answer internal queries and present findings
- Liaising with colleagues and suppliers to help promptly address and answer queries from our customers to ensure we deliver an exceptional customer experience
- Undertaking worldwide travel as required for the purposes of familiarisation and/or operational event delivery

**Reservations**
- Processing customer booking confirmation documents across all projects in a timely and efficient manner, forming the legal contact with the client
- Liaising with colleagues to ensure the process is as efficient as possible

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in Gloucester, GL2 2DE