Senior Community Support Worker

We are seeking a compassionate and motivated Senior Community Support Worker to join our dynamic Crisis Resolution & Home Treatment Team. This role is essential in supporting service users with complex mental health needs in their recovery journey, enabling them to remain in their community environment.
To provide 48hr follow up to service users leaving inpatients
To provide a review of a service users current home treatment and following this to amend care plans, risk assessments and clustering and ensure all accurate recording of essential data as per Assessment and Care Management Policy
To discharge patients from the home treatment caseload ensuring appropriate follow up care is in place as per MDT discussions
To liaise with relevant Statutory and Non Statutory agencies involved in the service users care
To complete concise comprehensive discharge summaries
To complete risk assessments in conjunction with the Registered Practitioners and as per the Trust Risk Policy
To provide formal supervision to Band 3 Community Support Workers
To work closely with Registered Practitioners to ensure the smooth running of the day to day functioning of the team.
Provide telephone support to service users in distress
Provide telephone advice and support to other professionals, emergency services, carers and service users.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Under the supervision of registered practitioners assist in the provision of care and treatment to service users in a community setting, in line with the principles of social inclusion and recovery.
To act as a care co-ordinator for service users identified and directed by senior practitioners assessing service user’s needs and developing and implementing care plans.
To provide support, give time to allocated group of service users with more complex needs and thus promote their recovery and maintain them in their community environment.
To assist the care co-ordinator or key worker to assess, plan, implement and evaluate individual care plans.
To facilitate access to activities to meet the needs of service users and carers within community settings.
To participate in induction and support of new staff and students and to co-supervise junior staff.
To attend and participate in identified training and the staff appraisal process.