Customer Services Advisor

2 days ago

Wolverhampton, United Kingdom Bromford Full time

**Do you have a passion for helping people and a talent for turning problems into solutions?**Are you driven to deliver outstanding customer experiences? Are you ready to grow your career in a fast-paced customer-first environment? If you thrive in a supportive contact centre where every conversation is a chance to make someone's day better, then you belong at **Bromford**

As a Customer Services Advisor, you'll be the friendly voice and trusted support our customers rely on. Bring your energy, empathy, resilience and excellence to every interaction - and help us build stronger communities, one conversation at a time.

**Why Bromford?**
- Competitive salary and benefits package
- Opportunities for career progression within the contact centre
- Comprehensive training and development programmes
- Performance-based bonuses and incentives
- Flexible working arrangements and work-life balance
- Positive work culture and supportive team environment including team building activities and support from experienced colleagues and team leaders.

**About the Role**: We are on the lookout for new Customer Services Advisors to join our contact team. You will handle a wide variety of calls and digital contacts, from emergency problems in the home to repairs and questions on benefits or rent. You’ll manage a heavy volume of calls involving some difficult conversations, but ultimately, the job is about working with people to resolve issues together or signposting them to those who can help further.

**What We’re Looking For**:

- A natural helper who can independently think around a problem or work collaboratively with other departments
- Someone who delivers the best customer experience possible
- Friendly and approachable, yet confident in making decisions and taking action to improve our customers' lives
- Resilient and adaptable in a fast-paced, ever-changing environment.

**Key Responsibilities**:

- Handle a variety of customer inquiries via phone and digital channels
- Provide solutions and support to customers, ensuring a positive experience
- Collaborate with other departments to resolve issues
- Maintain accurate records and follow up on customer interactions.

**Requirements**:

- Previous contact centre experience with a customer-centric approach is beneficial, but not essential
- A can-do attitude and a real desire to help our customers
- Strong IT skills and a good eye for detail
- Ability to work in a fast-paced, ever-changing environment
- A desire to develop a long-term career in customer service within our contact centre.

**Join Us**:These roles are permanent and full-time. You’ll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.

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