Customer Service Executive

1 week ago

Aylesbury, United Kingdom Biffa Ltd Full time

**Changing The Way People Think About Waste.**

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's sharedby our people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

**A quick look at the role**

The Customer Service Representative is a great opportunity for someone who wants to kick start their career within a large and growing organisation. We are passionate about providing great customer service whilst also providing a fun and enjoyable workingenvironment.

**Why it's an opportunity not to be wasted.**
- Listening to and understanding the needs of the customer
- Taking ownership of customer enquiries and responding to escalated customer issues or complaints in accordance with agreed procedures.
- Administration of customer accounts, including data cleansing, setting up temporary accounts, collating reports, making bookings for additional services, dealing with invoice queries.
- Working in conjunction with colleagues across our depot network to resolve customer queries.
- Meeting established goals for all metrics, including call and case quality, productivity and call handling KPIs, to enable us to provide the best customer experience.
- Completing proactive outbound calls to advise customers on changes to services or relaying other key information.

**Requirements**:

- Must be self-motivated and driven with a positive can-do attitude
- Able to work independently and as part of a team in a fast-paced environment
- Customer focused, with a desire to take ownership of customer queries.
- Excellent written and verbal communication skills
- Must be computer literate.
- Excellent interpersonal skills, ability to build rapport with customers and colleagues
- Good problem-solving skills

**Benefits**

**And here's why you'll love it at Biffa.**
- Salary of £21,500
- 37.5 hours per week with shift patterns covering the office opening hours of 8am to 5.30pm
- 24 days holiday a year plus Bank Holiday days _and_ the opportunity to buy and sell holiday
- Generous pension
- Medical and dental scheme
- Cycle to work scheme
- Retail, leisure and travel discounts
- Free parking on site
- A robust training and development programme which opens the door to a number of great internal progression opportunities

**Dedicated to diversity.**

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn.

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